Instant money wallet issues

[FanaM1]

Hi Kaylenjedrey12.

Thank you for reaching out.




Instant money voucher SMSs are received within seconds after the voucher has been created successfully.




You can check and change the pin under instant money management.




To access it from the app, please follow these steps:

Open and sign into the Standard Bank App.
Click transact,
Select send,
Select Manage Vouchers.

You can request the sender to provide you with the voucher number or change the pin for you by following these steps to access their mobile app.




If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.




For any other instant money-related issues, kindly contact our instant money team on 0860 466 639.




Kind regards,

Standard Bank Team.

[Kaylenjedrey12]

Forgot my 5 digit wallet pin

[FanaM1]

Good day, @Macguyverrp.

Thank you for getting in touch with us.

We would like to investigate this matter further.

Please contact us at 0860 466 639 for assistance.

Regards,

Standard Bank Team

[Macguyverrp]

I am unable to withdraw or transfer the cash in my instant money wallet into my bank account. When I put in my cell phone number to transfer cash, it says my cellphone number is invalid.