MY STANDARD BANK APP IS NOT WORKING

[FanaM1]

Good afternoon, @chelseacawood.

Thank you for your feedback.

To address the issue, please follow these steps:

• Ensure you have a stable internet connection.
• Clear the cache and data of your device's app store, then attempt to log in again.

If the issue persists, please don't hesitate to contact us at [email protected] for further assistance.

We hope these instructions prove helpful.

Best regards,

Standard Bank Team

[chelseacawood]

I get this message when I try log in
Technical error
Request failed: service unavailable (503)

[FanaM1]

Good morning, @Poss88.

Please contact our digital team at 0860 123 000, choices 3 and 4, so that we can better assist you.

We eagerly await your response.

Regards,

Team Standard Bank

[Poss88]

My standard bank app is not working

[Poss88]

My standard bank is not working

[Manday]

It's say my email address it's been registered but not login

[Gabriella123]

My standard bank app takes extremely long to access

[FanaM1]

Good morning, @criacobs.

We appreciate you bringing this to our attention.

It sounds like your digital profile still picks up the old information, which our team needs to update.

Kindly reach out to our team by calling 0860 123 000, options 3 and 4, to update your digital profile.

Please let us know once you have reached out to our team.

Regards,

Standard Bank Team

[criacobs]

It keep on saying Standard Bank profile do not exist. Please link to my new device

[FanaM1]

Good day, Ts83.

Please contact our digital team at 0860 123 000, choices 3 and 4, so that we can better assist you.

We eagerly await your response.

Regards,

Team Standard Bank

[Ts83]

I went to Stardard bank office yesterday but still the app keep daying the device registered

[FanaM1]

Good morning, @Amoray-Leslay.

For us to better assist you, please tell us how you would like us to assist you.

What assistance are you looking for?

We look forward to your response.

Regards,

Standard Bank Team

[Amoray-Leslay]

I cant seem to register my face on the app.

[FanaM1]

Good morning, @Thandazile66.

For us to better assist you, please tell us how you would like us to assist you.

What assistance are you looking for?

We look forward to your response.

Regards,

Standard Bank Team

[Thandazile66]

opening after re-installation

[Ifyike]

I tried to log into my bank account but it keeps saying that something went wrong.

[Becks]

0769743261

[FanaM1]

Good morning @athenkosivinqi9.

Thank you for contacting us.

Please tell us about your problems so that we can better assist you.

We eagerly await your response with additional details.

Regards,

Fana.

Standard Bank Team

[athenkosivinqi9]

Doesn't work

[FanaM1]

Hi @t-5879.

Thank you for reaching out.

Kindly ensure that the mobile is not registered to a different user. If it is, kindly ask them to remove the device from the list of linked devices.

Once removed, it requires you to be DigiMe'd.

To link and secure your device, please follow the steps below:

• After logging in
• Click more
• Click your user ID or name.
• Click the link to secure your profile.

Once it has been linked, you should be able to use your banking app.

Let us know if you require further assistance on this.

Kind regards,

Fana.

Standard Bank Team