Otp still being sent to the old number

[FanaM1]

Hi @Vino12.

We're sorry to hear about that.

Our team needs to have a look into as it sounds more like your profile was not updated accordingly.

Please send an email to [email protected] with a subject line " Contact number change", along with your ID number and new contact details.

Kindly share your email address once sent for our team to assist.

Kind regards, 

Fana. 

Standard Bank Team.

[Vino12]

I lost my old number and i went to the branch to change my contact number but the otp is still being sent to the old number. This is frustrating because i need to make an urgent online but i can't. Please help