Proof of payment on the banking app

[OmphileN97]

Hello I wanted help I can't seem to find the proof of payment for one of my payments I made in the banking app how do I fix this problem

[FanaM1]

Hi @ruanvanbrakel.

Thank you for reaching out to us.

Kindly follow the link below for guidance on how to navigate through the app.

https://www.standardbank.co.za/southafrica/personal/products-and-services/ways-to-bank/help-centre

Please let us know if there's anything else that we can do to help.

Regards,

Standard Bank Team

[ruanvanbrakel]

I find the app confusing, is there a quick way to learn how to use it?

[FanaM1]

Hi @Genoline.

We appreciate you reaching out to us, and thank you for choosing us.

Please take some time to check which account suits your needs by using the link below, and also start the application process to open the account.

https://www.standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/bank-accounts...

We can also arrange a call with our sales team and assist you with opening an account by sharing your contact information.

Let us know if you run into any problems.

Regards,

Standard Bank Team

[Genoline]

I have not used this bank in a very long time I want to start using it

[Stevtope]

I am having a similar problem. The steps suggested are not working for me. Please help

[FanaM1]

Good morning, @Jemma28 and @Free.

Thank you for getting in touch.

To download a proof of payment, follow the steps below:

• Go to the home screen and select the account you made the payment from.
• Select transactions from the menu at the top of the screen.
• Select Load More Transactions to see more of your transactions.
• Find and select the beneficiary payment you made from your list of transactions. (Your beneficiary payment will be shown as: IB payment to.)
• Open the Proof of Payment menu options on the transaction details screen.

Please let me know if this solution helps.

Kind regards,

Standard Bank Team

[Jemma28]

I am unable to access my POP as it is not presenting as an option

[Free]

Hi i did payment but now i cant get to download the proof of payment

[FanaM1]

Good morning, @Ckebit.

We appreciate your input.

We value your patience and time.

Please provide a detailed description of your issue. We'd like to talk to you further about this app.

We eagerly await your reply.

With regards,

Team Standard Bank

[Ckebit]

The new app is difficult to use...boring and very frustrating

[Ckebit]

Not at all

[Sisonke]

Request for proof of payment

[Vernon2838]

Yes

[FanaM1]

Hi @mostertmc.

That's odd.

We would like to investigate this.

Please tell us what issues you are experiencing on your end.

We look forward to your response.

Regards,

Fana.

[mostertmc]

It works for check account but not for creditcard.

please help

[FanaM1]

Good afternoon @SK6.

Thank you for getting in touch.

To view your transaction details, follow the steps below:

• Go to the home screen and select the account you made the payment from.
• Select transactions from the menu at the top of the screen.
• Select load more transactions to see more of your transactions.
• Find and select the beneficiary payment you made from your list of transactions. (Your beneficiary payment will be shown as: IB payment to.)
• Open the Proof of Payment menu options on the transaction details screen.

Please let me know if this solution helps.

Kind regards,

Fana.

Standard Bank Team

[SK6]

I made a payment earlier today and forgot to send a proof of payment, is there a way I can access the pop?

[FanaM1]

Good day @TabithaVeronica.

Thank you for reaching out to us.

Please contact our international payments team at 0860 123 006 for assistance with Proof of Payment.

Please let us know if our team was able to assist you.

Regards,

Fana.

[TabithaVeronica]

I'm kindly requesting for a proof of payment for the international payment I made on 31 May 2023 to Stanbic back Zimbabwe
Thank you