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A one-stop forum for all your banking questions
27-02-2024 03:35 PM - edited 27-02-2024 03:37 PM
Good afternoon, @MUAMARGADDAFI.
We appreciate you contacting us.
You can obtain your account information in several ways.
To get your account information, you can use the following platforms:
We sincerely hope that helped.
Kind regards
Team Standard Bank.
27-02-2024 01:35 PM
HELLO I JUST NEED MY BANK DETAILS I LEFT MY CARD AT MY PLACE SO I'M AT WORK NOW MY NAME IS NAPE REAGAN NKGABANE MY EMAIL ADRESS IS NKGABANENAPEREAGAN@GMAIL .COM
22-02-2024 12:12 PM
Good day, @Sterson.
We value the time you took to introduce yourself.
We put a lot of effort into providing you with the finest service possible and continue building a reliable and secure system for online banking.
Please be aware that your digital profile needs to be updated by our team because it keeps retrieving information that is out of current.
To update your digital profile, please contact our staff by calling 0860 123 000 and selecting options 3 and 4.
Please let us know as soon as you speak with any of our employees.
Regards
Standard Bank Team
21-02-2024 09:20 PM
I don't even have a card, it's just that my bond for my house is with Std Bank. They issued a card at the time but I've never used it and certainly don't know where it ended up.
So I know I can't even login to check my bond balance.
How is this bank even in business, I am in software engineering is this is ludricrous and certainly no security feature I can assure you.
10-10-2023 03:54 PM
Good afternoon ina44.
We appreciate you alerting us about this.
We'd like to assist you. Please email us at [email protected] for further assistance.
We really hope that the information is useful.
Regards,
Team Standard Bank
09-10-2023 04:07 PM
18-09-2023 08:49 AM
Yes please STANDARD BANK, why is login, password,OTP and card with pin details needed when signing in???
17-09-2023 06:00 AM
23-08-2023 12:10 PM
14-08-2023 04:52 PM
Good afternoon, @Frans81.
We appreciate you contacting us.
You can obtain your account information letter in several ways.
See a few examples below:
If you didn't link or add your account to your mobile app. Please dial 0860 123 000 and select option 3, then 3.
We sincerely hope that helped.
Kind regards
Fana.
Team Standard Bank.
13-08-2023 08:20 AM
07-07-2023 06:33 PM
Also for those that do not know what the number of the first card that was used to create their profile was - but that do have the SB app - refer to my post of 20-02-2023 05:18 PM which describes how you can find your 'linked card' number even if it no longer the card you currently use (e.g. that card is expired / lost) - the first 'linked card' number is displayed within the app from the 'Manage Cards' section of the app.
07-07-2023 06:24 PM
Hi - I am in same position and also had the same problem.
The response I finally got (some days later, and only after my Private Banker had intervened to get a solution) - was that it is only the card that was first used to create your online banking profile that is required (not the card currently in use) - and the PIN for that card - that will enable you to proceed.
You have mentioned that you don't have those - I found I was able to access my bank account via the Standard Bank app using my SA mobile phone and then this additional login was not required. It was not very convinient doing everything on the app.
So if you have already linked your South African mobile phone to internet banking then you can access your account via the app.
If you do not have a South African mobile phone already linked to your account then I'm afriad you won't be able to use the app and without the original card /PIN combination then you are effectivly locked out until SB either (i) change your profile to replace the old card number with your current card number, or (ii) actively remove the check - which from the other psost is something that they will not do.
I hope you have your SA phone and it is linked to your account !
PS - I eventually found that once I was accessing my bank via the app then the requirement to enter the card/PIN combination was removed, BUT it was replaced with a requirement to then always have my SA mobile with the app available to validate the QR code that replaces it. So now I must carry my SA mobile with me when outside of the country just to be able to use internet banking, but unfortunatley this 2 factor authentication is commonplace, my UK bank also requires their banking app to be active when using internet banking from a laptop.
07-07-2023 03:04 PM
We understand that, so we would recommend that you get in touch with us via Twitter or Facebook. You can share your email address via our direct message and we would be able to urgently attend to the matter and assist you.
06-07-2023 08:04 PM
06-07-2023 12:08 PM
Good day @N3tti3.
We apologise for any inconvenience you have experienced with our internet banking.
We would like to understand the specific issues you are facing in order to assist you better.
Please provide us with your email address so that we can work towards a solution.
We are looking forward to your response.
Regards,
Fana
05-07-2023 04:02 PM
I live and work overseas currently. I went to do my online banking on the 1st of the month only to be faced with a new feature asking for the card that is linked to my account and the pin. The frustration is I have no idea what card is linked to that account never mind the pin. I saw the previous post asking customers to email [email protected] with the heading "International card and pin Confirmation" which I did on the 3rd July and then a follow-up today but to no avail. In the meantime I need to transfer funds to my elderly father and pay accounts. I am so dissapointed in the bank at the minute and I am sincerely considering moving all my banking over to Thyme. If there is anyone out there that can assist I would be so grateful.
20-06-2023 03:05 PM
Hi @Odette99
Thank you so much for coming back to us. We are so glad your matter has been resolved.
Should you need assistance in future, our team is always here to assist.
Regards,
Boipelo.
Standard Bank Team
19-06-2023 04:27 PM
@Boipelo23 - many thanks for your reply - my issue has now been resolved but appreciate you sharing the [email protected] email.
FYI - I needed to use the 9 digits of my card number (after the space) - ignoring the first and last few digits - not the full 16 digits to successfully pass the validation.
19-06-2023 04:20 PM
Hi @Odette99
We appreciate you coming to us.
We can imagine how frustrating this is for you and our team would love to step in and ensure your issues are resolved.
Kindly send an email to [email protected] with a subject line 'International card and pin confirmation'. Please include your ID and contact details so our team can get back to you and further assist.
Kind regards,
Boipelo.
Standard Bank Team