So after some fruitless emails to Standard Bank I have managed to solve the problem of failing the "Card Verification" page that appears after having logged in and entering a OTP. Summary of problem : As described by others below, a Card Verificiation page appears, asking you to 'Verify your details' You are asked to "Please enter the details of any card that is linked to your account" You enter your bank card number and PIN of one of your current cards - you are sure that both the card number and PIN are correct You get error message "Unable to verify card details.." and the solution is to visit a branch or call customer service. Solution The wording "Please enter the details of any card that is linked to your account" is misleading. This does not necessarily refer to a card that you use now - it is the card linked to your account which was the card used when first set up internet banking. Even if this card has expired, it is still the card linked to your account, unless you have actively gone into a branch and chnaged it. New replacement cards are NOT the cards linked to the internet banking account in the context of this security request , they just happen to be the cards you are using. I entered the card number of the debit card I got in 2018 when I first set up internet banking, fortunately I knew the PIN of it, and that was the required card number/PIN combo to allow me to access internet banking. How I Got The Solution Lets say that the debit card I used to create my internet banking profile in 2018 had the last four digits 1234. I noticed that email notificiations of future dated payments are all titled "Future Dated Payment 1234" - even ones received today, and that got me searching for those last four digits in emails. I found an earlier email to SB from 2021 in which I asked them to remove old cards from my internet banking profile - a cheque card and the expired debit card ending 1234 (they said that they couldn't !!) and to this day, 3 years later those expired cards are still listed in my internet banking. If you have the internet banking app then from the home page select from the bottom menu 'Manage' / then 'Cards' you can see, listed at the bottom, the card list will include the expired card first used when you created your internet banking. Unless you have specifically changed the 'linked card', then this is the card linked to your account, for thre Card verificiation step, and not the current cards you are using. Go figure. If you don't have the interet banking app to see your oldest card (listed at the bottom), or you don't know what the PIN number of that card was, then I'm afriad this solution won't work for you.
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