Change of OTP from sms to email

[Boipelo23]

Hi @Walidanas 

Thank you for reaching out to us,

Please forward your detais to [email protected] with subject line 'App Community| OTP change' together with the details you have stated for assistance.

We look forward to hearing from you through our email.

Kind regards

Boipelo.

Standard Bank Team

[Walidanas]

Change Emil [email protected]
[email protected]
Usernme Walidanas
Password Abbas@50

[Faniedeklerk]

[email protected]

[FanaM1]

Hello @wanghaitao, and @kyle10.

Thank you for reaching out, and we apologise for any inconvenience caused.

Our self-service platforms allow you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference."

It allows you to toggle between SMS and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

front and back of your card.

3 specimen signatures

copy of ID and passport

-A letter confirming the email address you need to change the OTPs to and the card number you use for internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Please confirm the email address you forwarded your documents to. If it's a different one from the one listed, please forward it to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team

[wanghaitao]

Hi

Digime need the South African ID and I registe it use passport. So, how can i change OTP from message to email?

---

[kyle10]

Dear Standardbank. 

I am currently working in Tanzania. 

I lost my cellphone and had to buy a new one. I am having diffficulties logging into my standbank online profile. 

OTP pin gets sent to my South African number which was in my cellphone that got lost. 

I need my OTP pin to be sent to my email address. 

Please assist

[FanaM1]

Hi @Myintnainghtay.

Thank you for reaching out, and we apologise for any inconvenience caused.

Our self-service platforms allow you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference."

It allows you to toggle between SMS and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

front and back of your card.

3 specimen signatures

copy of ID and passport

-A letter confirming the email address you need to change the OTPs to and the card number you use for internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Please confirm the email address you forwarded your documents to. If it's a different one from the one listed, please forward it to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team

[Myintnainghtay]

my otp from sms change email

[Myintnainghtay]

MY OTP FROM SMS CHANGE EMAI

[FanaM1]

Hello @MiJay.

Thank you for reaching out, and we apologise for any inconvenience caused.

Our self-service platforms allow you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference."

It allows you to toggle between SMS and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

front and back of your card.

3 specimen signatures

copy of ID and passport

-A letter confirming the email address you need to change the OTPs to and the card number you use for internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Please confirm the email address you forwarded your documents to. If it's a different one from the one listed, please forward it to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team

[MiJay]

Good day,
I have emailed all the required documents for the above and no response.

Kindly assist , urgently

[Imo1]

Why do I no longer receive OTP requests when logging on or changing details such as passwords??

[nomusagumede]

yes

[FanaM1]

Hi @Scott2.

Thank you for reaching out.

There is a feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference."

It allows you to toggle between SMS and email.

If you have any questions, please contact us at [email protected], on Twitter at @StandardBankZA, on Facebook at Standard Bank South Africa, or by phone at 0860 123 000, options 3 and 4.

Kind regards,

Fana.

Standard Bank Team

[Scott2]

I lost my phone and my sim card with it, now I can not mKe transaction before they are sending me otp via sms.

Can we start using my email address

[FanaM1]

Hi @Shiburi.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd in order to be able to switch it.

Under settings on Internet banking, there's an option "Manage OTP preference".

It allows you to toggle between SMS, and email.

Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.

[Shiburi]

Change OTP from email to sms,
Because email is taking too long to send OTP before session expired

[S1bulele]

What must I do if my online banking app doesn't want to sign in

[Tukuma]

12475

[FanaM1]

Hi @Syanda34.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd in order to be able to switch it.

Under settings on Internet banking, there's an option "Manage OTP preference".

It allows you to toggle between SMS, and email.

Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.