Change of OTP from sms to email

[FanaM1]

Good morning, @nhlapotankiso22.

Thank you for reaching out, and we apologise for any inconvenience caused.

Our self-service platforms allow you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference."

It allows you to toggle between SMS and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

front and back of your card.

3 specimen signatures

copy of ID and passport

-A letter confirming the email address you need to change the OTPs to and the card number you use for internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Please confirm the email address you forwarded your documents to. If it's a different one from the one listed, please forward it to [email protected] for immediate assistance.

Kind regards,

Standard Bank Team

[nhlapotankiso22]

Change OTP to email

[FanaM1]

Good morning, @Hadzhi.

Thank you for contacting us.

Please tell us what kind of help you need so that we can help you.

We await your response, or you may refer to the information we provided you to complete the OTP changeover process.

Regards,

Team Standard Bank

[Hadzhi]

[email protected]

[FanaM1]

Good morning, @desowen2608.

Thank you for reaching out to us.

We'd like to look into this situation and assist you.

Please provide your email address so that our team can assist you.

We look forward to hearing from you via email.

Regards,

Team Standard Bank

[desowen2608]

I have been trying to reset my OTP to go to email and have not been able to do this. I have sent all the documents that was requested but so far I am still not able to access my online account because I can not log in to my account as the OTP is still being sent to an cell number I do not have acces to as I am visting family in the USA. I really need help with this. 

[FanaM1]

Hi @sondiyamntungwa.

Thank you for reaching out to us.

You can change your OTP from SMS to email by following the instructions we previously shared.

If you are unable to do so, we have supplied an email address where you can send your documents so that we can assist you further.

Please let us know if you tried to follow the steps so that we can assist you further.

We eagerly await your response.

Regards,

Team Standard Bank

[sondiyamntungwa]

Yes

[sondiyamntungwa]

I no longer have excess to the number can I have my OTP code through my email address

[FanaM1]

Hi @Calvinblosfeld.

We appreciate you getting in touch with us.

Please tell us how you would like us to assist you.

We shared steps to follow for changing the OTP from SMS to email, and have you attempted to follow them?

Your feedback is appreciated.

Regards,

Standard Bank Team

[Calvinblosfeld]

Yes

[Marquen11]

[email protected]

[FanaM1]

Hi thomcat.

We shared steps you need to follow in order to switch your OTP or forward your documents for us to assist further.

Have you taken some time to attempt it and/or forwarded your details for us to assist further?

We are looking forward to your response.

Regards,

Standard Bank Team

[thomcat]

Pls

[FanaM1]

Good day Zixolisa2004-m.

We'd like to help.

Please tell us what assistance you are looking for.

Your response is greatly appreciated.

Regards,

Standard Bank Team

[Zixolisa2004-m]

Has it been changed?

[Zixolisa2004-m]

Yes

[FanaM1]

Good afternoon, @Calvinblosfeld.

We appreciate you contacting us.

@Dawn1 and @Calvinblosfeld. If forwarded an email to us so we may help further from our end, we've mentioned the measures to take regarding the OTP switch from SMS to email.

Your feedback is appreciated.

Regards,

Fana.

Team Standard Bank

[Calvinblosfeld]

[email protected]

[bofeloseleke]

I hereby wish to change OTP from small to email address