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11-04-2024 10:10 AM
Good morning, @RSaib786zn.
Thank you for reaching out.
Voucher SMS messages are received within seconds after the voucher has been successfully created.
If you created the voucher, you can check the instant money voucher number under Instant Money Manage.
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Standard Bank Team
10-04-2024 06:18 PM
10-04-2024 04:41 PM
Good afternoon, @RSaib786zn.
Thank you for reaching out.
To cancel a voucher, you can manage it through Instant Money in your app. Here's how:
If the voucher doesn't appear there, it may have been cashed out already.
For further assistance, please contact our Instant Money team at 0860 466 639.
Kind regards,
Standard Bank Team
10-04-2024 03:15 PM
10-04-2024 03:12 PM
10-04-2024 03:11 PM