Banking app

[GDK]

Can't sign in. Enter details then goes to a blank screen and then kicks me out. Uninstalled and reinstalled thrice. Used to work then stopped.

[FanaM1]

Hi @MrsCleary2.

Thank you for getting in touch with us.

This sounds like a frustrating experience, for sure.

These troubleshooting steps are some you can use to attempt and fix what appears to be a technical issue.

• Select the Standard Bank app under Apps,
• click Storage, and then select Clear Data and Cache.
• Restart the device, then attempt logging in once more.

Only Android devices are affected by this. Please exit the app on iOS and exit it from background apps before reopening the app. Please make sure you are using the most recent app version.

If this doesn't work, please call us at 0860 123 000 and select options 3 and 4 or email us at [email protected].

Kindly let us know once you have managed to bank within the comfort of your home.💙

Kind regards,

Fana.

Standard Bank Team.

[GDK]

I have done that...still persists 😢

[FanaM1]

Hi @GDK.

We appreciate you returning to us.

Calling our digital team at the above-mentioned phone is appreciated.

If you could let us know if you received help, it would be greatly appreciated.

Regards

Fana

Team Standard Bank.