House hold Insurance

[Hayley20]

Hi 

How long does it take to get a response froom a calim lodged. Its been 2 weeks now still no assistances to whats going on.

[FanaM1]

Hi @Hayley20.

Thank you for getting in contact with us.

The feedback varies depending on how complicated the issue is from claim to claim.

The procedures listed below can be used to determine your claim's status:

1. Email

Send an email to [email protected]

2. Logging into Insurance Online

Go to www.standardbank.co.za

Click on "Sign into your accounts"

Select Insurance Online

Login / If not yet registered, you will need to register after clicking on login

Under the “My Insurance” tab, select "My Claims"

Select Policy to claim under

Select "New Claim"

Follow the prompts to load the claim

3. Use Standard Bank Mobile App

Sign into the App

Go to the Insurance Tile on your App

"CLAIM" will appear in the bottom right corner of the tile

Click Claim

Click the relevant policy

Accept the disclaimers

Follow the prompts to load the claim

4. Contact us on 0860 123 444

In order for us to help you, kindly provide us with more information about the nature of your request.

Regards

Fana.

Standard Bank Team.