Hello @emanue.
Thank you for reaching out.
You need to fill out a dispute form and forward it to the email addresses mentioned below for further assistance.
If the account does not exist at the bank where you made the payment in error, the funds will be reversed back into your account within 10 working days.
Please keep the following in mind if you decide to reverse your funds:
NB: Fee R310 It’s not guaranteed. Turnaround time is 10 business days.
Kindly forward the form to
[email protected] for our team to assist further.
Please share your email address so we can share the form with you.
Kind regards,
Fana.
Standard Bank Team
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