Good day, @AvrilMiller1978.
We appreciate you reaching out to us.
ID and Passport applications are processed on the Home Affairs website.
We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.
Once the application has been initiated at dha.gov.za,
You need to subscribe first before you can make payments to DHA.
Here's how:
Log in to Internet banking.
Click ontransact.
Under Pay, click My Bills.
Confirm the T's and C's by accepting
Search for DHA and subscribe before processing a payment.
Then process a payment.
The bank branches are also listed on the website.
You can check 2–4 weeks in advance for available dates.
Kindly follow the steps we shared and let us know if you are still unable to complete the application process.
Kind regards, Standard Bank Team
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