Good day, @CindyWard.
We apologize sincerely for the frustrating experience you've had with our service regarding your ownership documents.
We understand the importance of obtaining these documents promptly and efficiently, and we regret that we have not met your expectations in this regard.
We would like to escalated your case to our management team for urgent review and resolution.
Rest assured, we are actively working to rectify the situation and ensure that you receive the necessary assistance to obtain your car's papers without further delay.
We deeply regret the inconvenience caused and assure you that your concerns are being taken seriously.
Your feedback is invaluable to us, and we are committed to improving our service to better serve you and all our valued customers.
Please feel free to contact us directly at
[email protected] if you have any further questions or concerns.
Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
Sincerely,
Standard Bank Team
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