Good morning, @jberesford.
Thank you for reaching out.
You can now change the OTP from SMS to email thanks to new functionality.
"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.
To utilise this feature, please make sure that you are logging in with your QR code.
Here are the steps to using Internet banking to access it:
On your landing page
Click on your user ID or preferred name.
select profile and settings
select manage otp preference
Please perform the following steps on your mobile app:
On your mobile app landing page
click more
Click on your user ID, email, or preferred name.
Click on personal details.
Click OTP preference.
Should you have any issues, please do get in touch with us on our email,
[email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank South Africa, or call us on 0860 123 000, option 3, then 4.
Kind regards,
Standard Bank Team.
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