Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
07-08-2018 02:40 PM
I want to purchase electricity from ONTEC using Standard bank Please advise
02-07-2018 11:33 AM
Hello @Farieda,
The best way to resolve this will be to forward us your transaction details if you didn't receive your voucher. You can send us your details here: [email protected] with your account details and contact. As soon as we receive this we will investigate further and feedback.
Let us know should you require further assistance on this.
Regards,
Boitumelo
26-06-2018 06:37 AM
15-05-2017 10:28 AM
Hi there,
Please be advised if the transaction was unsuccessful the money will be credited back to your account. Note this transaction will also reflect on your statement for reference, and should you have not received this voucher you can contact our support service with your transaction details on: 0860 238 837 for further assistance. Thank you.
Regards,
14-05-2017 01:06 PM
Hi Guys
I bought R300 on the mobile app. However I received the sms for the bank deduction but electricity voucher.
Checked , it gone of the bank but no voucher. Gone and bought from Checker and according to the voucher I paid for the higher tariff
How now??
Kobus
20-02-2017 10:32 AM
Hi,
This is concerning. Please call 0860 238 837 for assistance on with this matter.
18-02-2017 11:16 AM
21-08-2016 08:41 PM
Hi,
Please dial *120*2345#.
21-08-2016 02:54 AM
04-07-2016 05:31 PM
Dear all
Standard Bank has proven not being able to solve the prepaid electricity problem and the community doubts that it will be resolved in the future. And definitely one has not to go all days to an ATM or point of sale to buy electricity. After decades of no development but empty promises in terms of NO prepaid electricity at Standard bank online the best opportunity is to change as soon as possible to another Bank. FNB is definitely doing very well with its tool to provide good and reliable electricity prepaid services and it is exactly the tool I need for banking if there is no ATM or point of sale available or if I am in the bush.
Menawhile I changed all my accounts to FNB because I hate getting no service these modern days.
17-05-2016 10:22 AM
H Marion,
Please call the metering company with the reference number of the voucher for assistance with that.
Regards,
Standard Bank Team
16-05-2016 08:17 PM
hi
I've also purchased a voucher for R300 which is worth it 289kwh it only loaded 4kwh. Then I purched another R300 worth only 127kwh??? which eventually did load. So R600 was deducted from my account but I never got the amount of electricity I paid for.
PLEASE ADVISE!!!
14-05-2016 10:42 AM
Hi
We are currently experiencing an issue with the Cape Town area only. For any problems with other areas please call us on 0860 238 837 so that we may assist you further.
Kind regards,
Standard Bank
14-05-2016 10:38 AM
04-05-2016 12:40 PM
Hi,
This is concerning, can you please contact 0860 238 837 for assistance on this matter.
04-05-2016 10:13 AM
I have just bought R150 worth of electricity and the value has been taken from my account, I received a receipt but no code to load the electricity - please assist immediately as I would really like my money back and or the electricity - I live in Cape Town
09-03-2016 01:01 PM
Hi Bethesda,
I would like to apologise for all this confusion. We will notify you as soon as the matter has been settled with the municipality.
Regards,
Standard Bank Team
09-03-2016 12:12 PM
Hi
Thanks for your support and for informing me that the app is none functional within the Western Cape.
Im a loyal STD Bank client and have always accepted your approach to things but of late more and more reasons push me to consider moving as its emabarresing when other Banks have the same function and it works flawlessly for a longer period than you have had the function up.
I hope you guys are able to correct the issue at hand because just saying the app doesnt work in my area is a quick and fast way to put out the fire while still having the ember of the issue burning under the blanket.
Everyone should be very concerned when a big bank cant handle a simple app when they entire bank runs on applications which store you money electronically and calculate interest etc, imagine all your money disappears and your repsonse is "oh well because you in Western Cape sometimes the money just disappears"
the reason for the forums is for us to comunicate with you informing you of issues so you can target and correct not as a venting spot to have people voice the issues then you just blow it off.
and once again thanks for all your support
09-03-2016 11:59 AM
Hi Bethesda,
Unfortunately the service is not available in Cape Town. You can buy electricity using the ATM or USSD code.
Regards,
Standard Bank Team
09-03-2016 11:54 AM
Cape Town
Western Cape