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Prepaid Electricity

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Nadine1
New Contributor

Prepaid Electricity

I have not been able to purchase prepaid electricity on the app for 2 weeks... gives technical error
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8 REPLIES
Community Coordinator

Re: Prepaid Electricity

Hello @Nadine1,

 

Please note that the feature is working perfectly on our side. There could be a technical issues with the municipality not responding to the request. When the request to purchase electricity via the app or cellphone banking is processed, we send the request in order for us to provide you with the electricity details. If the transaction was unsuccessful this will be a slow response with the service provider or either way.

 

Please feel free to query this with the service provider as the service is active and functional on our side.

 

Regards,

Boitumelo

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Nadine1
New Contributor

Re: Prepaid Electricity

But I see it is not just me that has the problem, there are other people that also complained about the same problem on standard bank community... do it is standard banks responsibility to sort the problem out for their clients... I just tried again to buy electricity but still gives an error message...
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Community Coordinator

Re: Prepaid Electricity

Hello Nadine,

 

Kindly mail us your full query with screen shots of where you stuck while making this transaction. We would like to share this with our team to address your individual error message when purchasing electricity. You can use the subject line "Prepaid Electricity error/Community query"

 

Regards,

Boitumelo

 

 

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MVil
New Contributor

Re: Prepaid Electricity

The money is already off on my acc
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MVil
New Contributor

Re: Prepaid Electricity

Where is my Sms with no
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MVil
New Contributor

Re: Prepaid Electricity

How can I get the token for meter you supposed to send
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MVil
New Contributor

Re: Prepaid Electricity

I need the no to put on my meter
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Highlighted
Community Coordinator

Re: Prepaid Electricity

Hello there,

 

Please note that if the transaction was unsuccessful and you didn't receive the SMS, the money will be credited into your account within 24 hours. If this matter is not resolved please contact us here for further assistance: ask.SBSA@standardbank.co.za with your full query and account details.

 

Let me know should you still need further assistance on this.

 

Regards, 

Boitumelo

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