Please note that the feature is working perfectly on our side. There could be a technical issues with the municipality not responding to the request. When the request to purchase electricity via the app or cellphone banking is processed, we send the request in order for us to provide you with the electricity details. If the transaction was unsuccessful this will be a slow response with the service provider or either way.
Please feel free to query this with the service provider as the service is active and functional on our side.
Kindly mail us your full query with screen shots of where you stuck while making this transaction. We would like to share this with our team to address your individual error message when purchasing electricity. You can use the subject line "Prepaid Electricity error/Community query"
Please note that if the transaction was unsuccessful and you didn't receive the SMS, the money will be credited into your account within 24 hours. If this matter is not resolved please contact us here for further assistance: [email protected] with your full query and account details.
Let me know should you still need further assistance on this.