iOS App v2.4.0

[StandardBank]

Hi Simon,

You can uninstall the APP and start the process of registration again or you can please call us on 0860 238 837 or send us a detailed email to [email protected] so that a specialist may assist you.

Regards,

Standard Bank Team

[simon]

Hi There,

I've followed these steps and tried every thing i can, but still not working. Won't let me add my cheque account as it says it's already linked to my ID. is there anyway to delete my ID and start from scratch?

Regards

[StandardBank]

Hi Martin,

Only a pleasure.

Kind Regards,

Standard Bank

[martinlovric]

Thank you very much, it worked like a charm.
Much appreciated!

[StandardBank · Accepted solution]

Hi

Please use the below steps to correct this issue:

Step 1: Go to settings on your iOS device

Step 2: Once in Settings select “General”

Step 3: Once in General please select “About”

Step 4: Select “Name”

Step 5: Remove any special characters (anything other than letters) and select done

Step 6: Re-open your App and continue banking if possible

Kind regards,

Standard Bank

[JamesM]

Same issue! Most annoying! Please resolve ASAP1

[chadschilder]

I am experiencing the same issue. Please resolve issue.

[martinlovric]

Cannot get past the Add your accounts page since the update to version 2.4.0, could Standard Bank please correct this, it's very frustrating since I use this app all the time.