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Standard Bank’s new instant message service takes banking to next-level convenience
Senior Member
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As a company dedicated to customer convenience and personalised service, we are proud to announce the launch of our AlwaysOn Instant Messaging service. This latest addition to our array of digital solutions is made possible through our partnership with WeChat, a company with five million users in South Africa alone.


The goal of providing service via WeChat is not only to make banking easier for you – our Prestige and Private customer – but also to deliver unmatched levels of personal service.


The hassle of having limited contact with your bank, spending hours in a branch, countless minutes calling call centres or sending numerous emails is now a thing of the past: our new system is like adding your personal banker to your social media ‘friend list’ and having them available to you 24/7/365.. This adds another level of convenience and ease to your daily dealings with us and puts you in charge of how you bank – anytime, anywhere.


How to get it:

Click here and follow the few simple steps to gain access to a team of virtual bankers – with the added benefit of 3GB of free WiFi, valid for three months, through AlwaysOn in AlwaysOn zones.


This collaboration with WeChat is another first for the banking industry, and we are confident that the solution will go beyond ‘traditional’ convenience and efficiency; helping to move you forward.




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Paige Martins
Not applicable
Good afternoon,
There was a debit amount off my credit card account of R3187.62 with the reference NOT PROVIDED FOR MARSH.
Unfortunately my salary came late and I didnt have the money in my cheque account to pay the amount needed for my credit card. Though when i was able to I had the amount in my cheque in order for it to be debited to my credit card, but it may have been too late.
Then i had realized that the amount had been taken out my credit card and has not returned.
Can someone explain where this money has gone?
I am currently overseas and cannot call, i desperately need this money. 
My credit card number is 5221 2662 6584 8076
Paige Martins
Paige Martins
Not applicable

Good afternoon,


I am currently overseas and registered both my cheque account and credit card for overseas usage way in advance.

For some reason my credit card does not seem to be working, im not sure if standard bank has blocked it for some reason but i need it unblocked as i desperately need the funds in the card. My cheque account is working but i have no money left and when i try log into my app it says the card information and pin is not registered but it is the correct information i have checked it more than once.

Please can you unblock my credit card and give me access to my internet banking.


I am unable to call, receive calls or receive sms’s for the otp number for online banking.

Community Coordinator

Hello Paige,


Can I kindly ask that you forward your card details, ID number and contact details to [email protected] with the subject line "credit card blocked" so that we can look into this matter and assist you further.


Kind Regards,