As a company dedicated to customer convenience and personalised service, we are proud to announce the launch of our AlwaysOn Instant Messaging service. This latest addition to our array of digital solutions is made possible through our partnership with WeChat, a company with five million users in South Africa alone.
The goal of providing service via WeChat is not only to make banking easier for you – our Prestige and Private customer – but also to deliver unmatched levels of personal service.
The hassle of having limited contact with your bank, spending hours in a branch, countless minutes calling call centres or sending numerous emails is now a thing of the past: our new system is like adding your personal banker to your social media ‘friend list’ and having them available to you 24/7/365.. This adds another level of convenience and ease to your daily dealings with us and puts you in charge of how you bank – anytime, anywhere.