Credit card transactions not refelecting

[FanaM1]

Hi @Keanunoble18.

We'd like to assist you.

Please email us at [email protected] with your personal details and further explanation so we are able to assist you.

We look forward to your email.

Regards,

Standard Bank Team

[Keanunoble18]

I pay my credit card but still shows on credit score i used it offer the limit

[FanaM1]

Good morning, @margip.

Thank you for coming back to us.

Your email is noted, and we will reach out to assist further.

Regards,

Standard Bank Team

[margip]

Email address is [email protected]

[FanaM1 · Accepted solution]

Good day, @margip.

We appreciate you contacting us.

We would like to investigate this situation for you and determine what is causing the delay.

Please provide your email address so that we can proceed faster.

We look forward to hearing from you.

Regards,
Standard Bank Team

[margip]

Other than the balance, there are no transactions or payments reflecting on our online credit card statement. I see there have been several other complaints from customers complaining about the same problem in the last few weeks. I have emailed [email protected], as suggested in the replies, and have received no response. Has anyone managed to get this sorted out? In the meantime the statement balance is increasing, and I am not able to verify any transactions.