How long does it take to get a cancelled transaction amount done on a virtual credit card back

[FanaM1]

Good day, @Abrahams.

Thank you for reaching out.

Please be advised that should you wish to reverse the payment, you need to note the below.

You need to fill out the SOD form to dispute the transactions with our charge-backs team.

Please take note of the following time frames for voucher requests and chargebacks to be processed:

Voucher Requests

* Local (banks within South Africa): 21 business days; cost: R52.00 per voucher.
* International (banks outside South Africa): 42 days; cost: R216.00 per voucher.

Chargebacks

* Local (banks within South Africa): 21 business days
* International (banks outside South Africa): 45 days

Please note that the time frames may vary due to the additional information that may be required, e.g., if the transaction is swiped, we may require a copy of the voucher from the merchant before processing a credit to your account, and the Standard bank card division can only process a chargeback on your account provided that the transaction that is being disputed is within 60 days from the statement date.

If you still want to continue, kindly share your email address, and I will share the form with you.

Regards,

Standard Bank Team

[Abrahams]

I called the card division that put me through to a divison assiting with virtual credit cards but no one is answering there - I was holding for long twice.

I wanted to find out how long does it take to get a cancelled transaction amount done on a virtual credit card back into your virtual card. Meaning Refunded.

The transaction description says Authorisation :.......  currently which I assume is Authorisation Pending. The transaction was done on the 6th March 2024 and Cancelled/Refunded by the merchant on the 7th March but not yet into my card today 20th March.