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A one-stop forum for all your banking questions
22-03-2024 01:08 PM
Hi @lesesamj88.
Thank you for reaching out.
To get more information regarding lounge access, please click the link below, then select family banking.
Kindly let us know if you need further assistance from us.
Best regards
Standard Bank Team
21-03-2024 06:38 PM
21-03-2024 05:47 PM
21-03-2024 05:42 PM
23-03-2023 08:38 PM
22-03-2023 10:44 AM
Can you tell me if updating it will affect my current usage? in the previous version i had some problems.
10-01-2023 01:06 PM
Hi @Neel81.
Thank you for reaching out.
To get more information regarding lounge access, please click the link below, then select family banking.
Kindly let us know if you need further assistance from us.
Best regards
Fana.
Standard Bank Team
10-01-2023 12:25 PM
10-01-2023 12:24 PM
has there been any updated to this
24-11-2022 09:43 AM
Hi ,
I have a Signature family banking with standard bank. will my family be able to access louges free of charge when they are travelling as a family. Also would like to know if there are any lounge key lounges in Addis Ababa . i have an 8 hour transit via addis in Decemeber
Regards
Manesh
17-10-2022 11:03 AM
Hi @rchapti.
Thank you for sharing such important information with me.
I will be raising it with the team.
Regards,
Fana.
Standard Bank Team.
16-10-2022 08:04 AM
You should take it up with the standardbank team. Lounge key is dropped now by mastercard. its now through the mastercard app through dragonpass.
You guys need to update your stuff and be clear with clients
14-10-2022 12:33 PM
Hi @jps.
Thank you for getting in touch.
Please see below information regarding airport lounges.
Kindly ensure that you download the masterpass app for more information on your play store.
With the World Citizen Credit Card you get 24 lounge visits per year through Bidvest and LoungeKey. You also get bonus access to the Standard Bank lounges at OR Tambo. These lounge visits do not count as part of the 24 visits through Bidvest and LoungeKey.
Yes, you must spend an average of R5 000 per month or R15 000 per quarter before you can access the lounge.
Standard Bank OR Tambo
Bidvest Lounges
There are Bidvest lounges located at the following domestic airports:
Loungekey
LoungeKey offers access to more than 800 international lounges. To locate a lounge, download the MasterCard for You app, choose the World Card and navigate to Lounges.
No registration is required. Your World Citizen Credit Card is ready to use. Just present it at any of the associated lounges. At international lounges, simply present your World Citizen Credit Card and mention LoungeKey to the airport lounge staff. Remember to visit the MasterCard for You App’s lounge locator before travelling to see the lounges available to you.
You can bring a guest into the lounge at your own cost. For Bidvest lounges, you will have to enquire at the Bidvest counter for their standard rates. If you are travelling internationally, a guest can enter the LoungeKey lounges at a cost of $27.
Yes, both the cardholders must present their cards as each card is allowed one entry.
No, you share the 24 complimentary lounge visits. The secondary cardholder has access to the primary cardholder’s 24 complimentary visits.
The bonus Standard Bank lounge visits are offered in addition to the 24 complimentary visits through Bidvest and LoungeKey.
Lounge |
|
Free entries per month |
Guests |
Library Lounge & Café Blue |
Signature Family |
Unlimited |
Up to 5 (family specified) |
Signature Travel |
Unlimited |
1 |
|
Standalone |
4 per month |
1 at Café Blue only (no guest allowed at Library lounge) |
The Connection Hub is open to all domestic travelers moving through Departures who want to access WiFi and power points before boarding. Visitors do not need to be Standard Bank customers to access the lounge.
Regards,
Fana.
Standard Bank Team.
13-10-2022 01:44 AM
25-08-2022 02:12 PM
I'm having the same problem...???
25-08-2022 08:09 AM
Hi i am a South Africa Standard Bank Gold Mastercard Holder i am not sure if i have access to the Marhaba Lounge At Dubai Airport i am trying to find info on Standard bank site which is not very helpfull. I Tried registering on lounge key comes up number not on the system. please advise way forward
05-08-2022 12:22 PM
Hi,
I have rtied to use my Platinum Mastrecard to register on Loungekey. However Loungekey says it is not a valid credit card. There is a PDF on your web site that says it should be. Do you have other options for using lounges at international airports outside of South Africa?