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A one-stop forum for all your banking questions
03-05-2024 12:55 PM
03-05-2024 10:15 AM
30-04-2024 07:35 PM
28-03-2024 03:50 PM
Hi @My2.
Thank you for getting in touch.
Please tell us: How would you like us to assist you?
Regards,
Standard Bank Team
27-03-2024 02:15 PM
27-03-2024 08:40 AM
Good morning, @mroqoza.
Thank you for reaching out.
You can now change the OTP from SMS to email thanks to a new functionality.
"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.
To utilize this feature, please make sure that you are logging in with your QR code.
Here are the steps to use Internet banking to access it:
Please perform the following steps on your mobile app:
Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.
Kind regards,
Standard Bank Team.
27-03-2024 07:20 AM
05-03-2024 11:46 AM
Good morning, @jillrochat.
Thank you for reaching out.
There is a new feature that allows you to switch your OTP from SMS to email.
It requires you to be DigiMe'd to be able to switch it.
Under settings on Internet banking, there's an option "Manage OTP preference".
It allows you to toggle between SMS, and email.
Should the email not be on any of your banking profiles, our team will not be able to assist.
Please send us the below documents to enable us to assist you further.
- Front and back of your card.
-3 specimen signatures
-Copy of ID and Passport.
-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.
Upon receipt of all correspondence, our team will assist you effectively.
Forward them to [email protected] for immediate assistance.
Kind regards,
Standard Bank Team.
02-03-2024 01:31 PM
16-01-2024 10:49 AM
Good morning, @Matsidiso_Bambo.
We appreciate you reaching out to us.
Please send us the below documents to enable us to assist you further:
Upon receipt of all correspondence, our team will assist you effectively.
forward them to [email protected] for immediate assistance.
Kind regards,
Standard Bank Team
16-01-2024 07:18 AM
26-12-2023 11:51 AM
Good day, @DylanRstewart.
Thank you for reaching out.
You can now change the OTP from SMS to email thanks to a new functionality.
"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.
To utilize this feature, please make sure that you are logging in with your QR code.
Here are the steps to use Internet banking to access it:
Please perform the following steps on your mobile app:
Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.
Kind regards,
Standard Bank Team.
25-12-2023 10:11 PM
18-12-2023 08:40 AM
Good morning, @Faith9.
We appreciate you reaching out to us.
Kindly note that we shared steps to follow for switching your OTP from SMS to email.
Please have a look at them, or email us if you require further assistance from us.
Regards,
Standard Bank Team
16-12-2023 12:37 AM
23-11-2023 04:45 PM
Good afternoon, @Stella5.
Thank you for bringing this to our attention, and we're happy to assist you with amending your OTP preference.
Please send us the below documents to enable us to assist you further.
front and back of your card.
3 specimen signatures
-Copy of ID and passport
letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.
Upon receipt of all correspondence, our team will assist you effectively.
Forward them to [email protected] for immediate assistance.
Kind regards,
Standard Bank Team
23-11-2023 05:02 AM
21-09-2023 01:55 PM
Good afternoon, members.
Thank you for reaching out.
You can now change the OTP from SMS to email thanks to a new functionality.
"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.
To utilize this feature, please make sure that you are logging in with your QR code.
Here are the steps to use Internet banking to access it:
Please perform the following steps on your mobile app:
Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.
Kind regards,
Standard Bank Team.
17-09-2023 11:51 PM
17-09-2023 11:37 PM