Change OTP from SMS to Email

[FanaM1]

Hello @Thembinkosi3.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option "Manage OTP preference".

It allows you to toggle between SMS, and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Forward them to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team.

[Thembinkosi3]

[email protected]

[FanaM1]

Hi @petracooper27.

Thank you for reaching out.

Sounds more like your internet banking might have frozen.

How long have you been experiencing this?

We would like to hear more from you. Please do contact us on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.

[Krizzi]

TRYING TO GET ONLINE BANKING OTP was sent BUT nowhere you show where to put it in on my profile on computer!!!

[FanaM1]

Hello @Shirees.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option "Manage OTP preference".

It allows you to toggle between SMS, and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Forward them to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team.

[Shirees]

Change OTP from SMS to Email 

Thank You

[Zk2]

Eish i foget my username

[Sipho6]

hi how do i change otp from sms to email on cellphone banking i am in seychelles

[Shaya]

Re: change OTP from SMS to Email

[FanaM1]

Hi @CWhitcher.

OTP's are amended by our branch team since they need to validate customers personal details. When a customer is not in the country, we will need security documents to ensure that we are assisting the accurate customer. Furthermore, we can only assist if the email address you would need to change to is on file. Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Kindly forward them to [email protected] for immediate assistance.

Kind regards,

Fana.

[CWhitcher]

Hi there,

My biggest problem is that I can;t get into my Internet banking either, as it needs an OTP which goes to my SA cell number (I no longer live in SA). So I can;t change my OTP method from SMS to email. What do I do?

[Siya151]

[email protected]

[Esmareldami]

Change OTP from sms na email

[FanaM1]

Hi @AsipheNqavela, There's a new feature that allow customers who have completed their DigiME (Link & Secure) process to change how they receive their OTPs online.  Customers will unfortunately not be able to load new details and can only select the options that are available on the system. You click on settings, then select manage OTP preference only on Internet banking.

[AsipheNqavela]

I no longer use the some phone numbers

[AsipheNqavela]

Thank you in advance

[AsipheNqavela]

Email

[selowa]

[email protected]

[cnake]

Change otp from sms to email
[email protected]

[Benefit]

Change otp from sms to email