EFT made into closed account .

[FanaM1]

Good evening @pmzulu.

Thank you for reaching out to us.

We'd like to assist you in collaboration with @1980.

Please send us an email at [email protected] with your business account information so that we can investigate.

We eagerly await your emails.

Regards,

Fana.

Team Standard Bank

[pmzulu]

Were you assisted in this regard? If yes, after how many days did the money bounce back to the payer?

[1980]

I have a problem with my business account on the 19 December 2019 they've send R1,5 million into my account today today on the 24 December they told me that my account was close 6month ago so they can't help me but two weeks ago they gave me a statement they never told me that so I need to know what must I do because I went to 3 deferent Branch's but they can't assist me

[MandyP]

Hello @Cindy01,

Please be advised that you will need to visit you nearest branch or contact our customer care on 0860 123 000 in order to be assisted with the reversal. Kindly note that this needs to be done within 45 days of the transaction date.

Kind Regards,

Mandy

[Cindy01]

I pd R3000 to a beneficiery at FNB. The account had been closed .The payment did not come back into my account and is sitting somewhere with STD.

I have been told I need to complete a form , pay R300 and wait 10 days for a reversal.

Surely this cannot be correct!???