ID application

[Gysman]

For Liesl Adams for.boo.ke

[FanaM1]

Good morning, @Skalivar.

We appreciate you reaching out to us.

ID and passport applications are handled through the Home Affairs website. We assist with the payment process, after which you can visit any of our participating branches for biometrics and collection.

Once you've initiated the application on dha.gov.za, it's essential to subscribe before making payments to DHA. Here's a step-by-step guide:

1. Log in to internet banking.
2. Navigate to Transact.
3. Under Pay, select My Bills.
4. Accept the Terms and Conditions.
5. Search for DHA and subscribe before processing a payment.
6. Proceed with the payment.

Bank branches are listed on the website, and you can check for available dates 2–4 weeks in advance.

Please let us know if you require further assistance.

Kind regards, Standard Bank Team

[Skalivar]

ID booking

[RyanLee]

HI there

I've updated my files, I've made payment (four days ago) and it says that it's successful. 

But when I try to select dates, it says I haven't paid and there are no available time slots

[FanaM1]

Good day, @Kubsie.

We appreciate you reaching out to us.

ID and passport applications are processed on the home affairs website.

We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.

Once the application has been initiated at dha.gov.za,

You need to subscribe first before you can make payments to DHA.

 Here's how:

• Log in to internet banking.
• Click on Transact.
• Under Pay, click My Bills.
• Confirm the T's and C's by accepting
• Search for DHA and subscribe before processing a payment.
• Then process a payment.

The bank branches are also listed on the website.

You can check 2–4 weeks in advance for available dates.

Please let us know if you still require further assistance.

Kind regards,
Standard Bank Team

[Kubsie]

I lost my ID and i would like to apply for a new one ASAP and receive it via Standard Bank

[Kirst]

Hi, I'm in the same predicament. Was this resolved?

[FanaM1]

Hi @AshThom15.

We appreciate you alerting us about this.

We want to reassure you that Home Affairs is aware of the problem and is attempting to find a solution.

Please be aware that the consultant will ask you to confirm where you would like to pick up your paperwork after taking your fingerprints.

Kindly inform us if there is anything further we can do to assist.

Sincerely,

Team Standard Bank

[AshThom15]

Hi, 

I am, like many existing SB customers experiencing issues with the Home Affairs Booking function. I have tried everything suggested and still no luck. I will clearly need to go to a Home Affairs to do my biometrics, but since my application is complete online, and paid, will I still be able to collect my docs at this SB branch if I have selected that in my form? 

Once again, I am shocked that SB has associated themselves with this type of service. 

Any guidance, or help would be appreciated. 

[FanaM1]

Good day @T07.

We appreciate you reaching out to us.

ID and passport applications are processed on the home affairs website.

We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.

Once the application has been initiated at dha.gov.za,

You need to subscribe first before you can make payments to DHA.

 Here's how:

• Log in to internet banking.
• Click on Transact.
• Under Pay, click My Bills.
• Confirm the T's and C's by accepting
• Search for DHA and subscribe before processing a payment.
• Then process a payment.

The bank branches are also listed on the website.

You can check 2–4 weeks in advance for available dates.

Please let us know if you still require further assistance.

Kind regards,
Standard Bank Team

[T07]

Which reference number do I use? The one provided by home affairs appears to be too long

[T07]

Which referenc number do I use for the home affairs payment?

[Ginsin76]

I have been through the process on the home affairs website, uploaded all of the required documents and have ‘bank acknowledgment received’ under payment (first ID so no payment required) I have then gone to the booking page, and whichever date range I submit, it says there are no available slots (range right into 2024). Please can you assist.
I must add this is my standard bank account and applying for my 16yr old son
Many thanks

[calebMoo]

0107205708087

[FanaM1]

Good morning @anitabuhle.

We appreciate you sharing this with us.

We shared steps to follow regarding applying for an ID or passport card.

Have you followed the steps and encountered any issues?

We'd like to hear from you.

Regards,

Fana.

Standard Bank Team

[anitabuhle]

To whom it may concern.......i want to book appointment for Ids replacement tomorrow for three people around 10 oclock

[FanaM1]

Good day @rinaldonaidoo53.

We appreciate you reaching out to us.

ID and Passport applications are processed on the home affairs website.

We only facilitate the payment process and then you visit any of our participating branches for biometrics and collection.

Once the application has been initiated at dha.gov.za.

You need to subscribe first before you can make payments to DHA.

 Here's how:

• Log in to internet banking
• Click on transact
• Under pay, click My Bills
• Confirm the T's and C's by accepting
• Search for DHA and subscribe before processing a payment.
• Then process a payment.

The bank branches are also listed on the website.

You can check from 2 - 4 weeks in advance for available dates.

Please let us know if you still require further assistance.

Kind regards,
Fana.
Standard Bank Team.

[rinaldonaidoo53]

I need a new ID

[197912]

I NEED A NEW I.D.

[197912]

Yes