No response

[FanaM1]

Good day @Honey2014.

Thank you for contacting us.

Kindly note that you can reverse a debit order, and you need to follow the steps below.

Here are the steps below:

• Choose Manage Debit Orders.
• Select a reverse debit order.
• Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

Please let me know if this resolves your query.

Regards,

Team Standard Bank

[Honey2014]

I have been trying since the 1 to phone. Hang on now for 20 min. The 20 th time I have tried
I have emailed every day and no response.

I want to reverse a debit order??