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Community


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Community

A one-stop forum for all your banking questions

One time pin to email

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New Contributor
Can my one time pin be sent to my email adress instead of my cellphone number.?
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19 REPLIES 19
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Solution
Community Coordinator

Hi,

 

Yes, you have an option to receive your OPT via your email address, you can choose that option. It will current be set as default to your cellphone number. 

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New Contributor
Hi,

Where on the app can I do this?
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Community Manager

Is there a charge associated with this service for both email and SMS?

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Community Coordinator

Hi, 

 

 

Please contact this number for assistance: 011 299 4701

 

 

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New Member
Where is that option
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Frequent Visitor
I'm out of the country should someone help me to change my otp to email
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Community Coordinator

Hi, please forward me your query, email address and ID number to ask[email protected]standardbank.co.za. So I can assist you.

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Occasional Visitor
Hi there I’m in the same situation

[email protected]
8109215169088
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Occasional Visitor
Can I set the OTP to email via the standard bank app or do I have to go to the branch. I am currently abroad and don’t have access to sms.
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Visitor
I I can't receive my one-time PIN
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New Contributor
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New Contributor
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New Contributor
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New Member
Good day the mobile number which my OTP is sent to does not exist anymore don't have a standard bank branch near me, how can I change it please
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Community Coordinator

Hello @Mariette15,

 

Please be advised that you can visit your nearest branch, contact customer care on 0860123000 or forward your account details, ID number and the new contact details to [email protected] with the subject line "contact details update" so that we can look into this and assist you further.

 

Kind Regards,

Mandy

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New Member
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Visitor
How do I change it to email as vodacom service is so bad that I dont get smses
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Occasional Visitor
How can I get my bank account statement on line
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Community Coordinator

Hello @Kavuma 

 

Apologies for the delayed response,  please follow the below steps:

 

  • Sign in with the password.
  • Then from your dashboard you the account tile will open to select.
  • Scroll down and you will see "Your documents" click on view
  • Stamped statements, you click 3 dots on your right side. The download or send an email option will come up

Let us know should you require further assistance on this.

 

Regards, 

Boitumelo

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