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22-04-2024 05:17 PM
22-04-2024 11:16 AM
Good morning, @TtTeddy.
This situation presents a challenge, indeed.
Here's a revised version:
We regret to inform you that we are currently unable to confirm whether the duplicate transaction will be reversed. Our understanding is limited without the complete context of the transaction and the reasons behind its double processing.
To ensure clarity, we advise you to regularly monitor your account to ascertain whether both, one, or neither of the transactions have been reversed. Once this is confirmed, we can proceed with assisting you in disputing any erroneous charges.
We trust that this information proves useful to you.
Warm regards,
Standard Bank Team
19-04-2024 04:24 PM
Hi Thank you for the response, so since i was charged twice will one of the charge amounts be returned to my accout in full?
19-04-2024 04:05 PM
Good afternoon, @TtTeddy.
Thank you for getting in touch.
Please be advised that the process of reversing outstanding funds back into your account typically takes 10 working days.
It's important to note that you may not receive an SMS alert once the funds have been reversed. Instead, your account will automatically adjust accordingly.
Should you find that the funds have not reflected in your account after this period, please don't hesitate to contact our team at 0860 123 000, selecting option 3, then 3, for further assistance.
Best regards, Standard Bank Team
19-04-2024 03:46 PM
Hi i was technically charged twice for a payment for a WiFi contract, the money was taken off on the 12th of April and says Outstanding Card Authorisation and on the 18th of the April i was charged again. What is the process of recieving my money back and how long will i wait?
01-11-2023 04:20 PM
04-05-2023 04:10 PM
04-05-2023 04:01 PM
Hi Tinyiko7,
Thank you for expressing your concerns. We are always looking for ways to improve our services and we appreciate for taking the time to provide us with this valuable feedback.
Kindly note that our current system processes the refund request in the stipulated 10 working days, however we are constantly seeking ways to improve our services and we will take your suggestion into consideration.
Regards
Silindile
03-05-2023 11:54 PM
28-10-2022 01:47 PM
Hi @Nelisto.
Thank you for reaching out.
Please note that outstanding funds to reversed back into your account takes 10 working days.
You will not receive an SMS alerting you of the funds being reversed back. The account will auto correct itself.
If the funds do not reflect on your account, please contact our team on 0860 123 000 option 3 then 3 for assistance.
Regards,
Fana.
Standard Bank Team.
27-10-2022 10:12 AM
Made 2 payments on Easypay using debit card, funds were deducted twice but because it was the incorrect amount(due to ISP price increase) the payments was reversed. The banking app is showing outstanding card authorisation and the money has not been returned to my account.
17-10-2022 03:49 PM
Hi @Mn13.
Thank you for reaching out.
Which card were you using and was the transaction successful? If yes, the funds will be deducted on your account when UberEats bank their funds.
The status will then change to card purchase and the actual date of the transaction.
Regards,
Fana.
Standard Bank Team.
17-10-2022 11:59 AM
17-10-2022 11:05 AM
Hi @masterdupie.
We sincerely apologise and regret the inconvenience caused.
There were technical issues with making payments using credit and cheque cards at Point of Sale (POS).
All services have now been fully restored.
Please try it once more and let us know if you are still getting the same error message.
Regards,
Fana.
Standard Bank Team.
16-10-2022 09:54 AM
12-09-2022 09:22 AM
Hi @Cawa.
Thank you for reaching out.
Please share more about this so I am able to assist.
Are you referring to the long wait or bounced debit orders?
Regards,
Fana.
Standard Bank Team.
09-09-2022 04:44 PM
I am being sent from pillar to post and the number 0860123000 just plays music non stop. Please cancel this **bleep** thing, it is not working for me, my debit orders came back unpaid and attracted charges which am going to make a point that they get reversed.
01-08-2022 01:50 PM
Hi @Dlalo.
I understand your concerns. Are you registered for self-service banking? We have two balances on the app available/ latest balance.
They work differently and you should focus on your available balance before you can process transactions.
Are you registered for self-service? Mobile app.
Kind regards,
Fana.
28-07-2022 09:30 AM
02-05-2022 12:49 PM