Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Prepaid electricity feature on online banking has a bug

Reply
Highlighted
New Member

When we buy prepaid electricity, does not give us the 20 digit 'voucher number'.  Under 'voucher number' it duplicates the reference number, which is quite useless. 

 

This is the second time this has happened to us.  The first was on 2 March and the second tonight (17 March). 

 

This is extremely frustrating and inconvenient as I really do not want to spend time and money phoning the bank tomorrow to try to sort it out.

0 Kudos
Reply
1 REPLY 1
Highlighted
Community Coordinator

Hello @David007,

 

Could I kindly advise that you forward your account details and ID number to [email protected] with the subject line "Prepaid electricity feature on online banking has a bug" so that we are able to identify your query and assist you further.

 

Kind Regards,

Mandy

0 Kudos
Reply