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UCount Redeem SCAM from Standard Bank email address?

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1 REPLY 1
FanaM1
Community Coordinator

Hi @AJTEX1.

 

Thank you for bringing this to our attention.

 

Our UCount Rewards programme has become a target of phishing attacks.

 

In this scam, you might receive an email claiming to be from UCount and stating that your rewards are now ready to be redeemed. You are then requested to "click here" to redeem or validate your points.

 

How to identify it:

  • Check the style and format of the fake email and compare it to an original UCount email.
  • Check for alignment of all the banners, errors within the banner and overall alignment of the paragraphs.
  • Check for errors like “And” with a capital letter in the middle of two words.
  • When you hover over “click here”, the URL address is not linked to UCount.
  • The overall look and feel of the fake email are not aligned to the UCount Rewards look and feel.
  • Note: UCount does not make reference to cashback.

What you can do:  

  •  UCount will never email you links to redeem your rewards.
  • UCount will never request your bank sign-in details, including CVV, OTP or ATM PIN.
  • Please do not provide this information to anyone via email, SMS or telephonically.
  • If you receive an email claiming to be from UCount with an attachment or link to redeem your rewards, do not click on the link or open the attachment.
  • Hover over the link to confirm the email address or website is legitimate (check that the website is https and not http). If it is not from a website or email address that you know, delete the email immediately.
  • If you receive a suspicious email containing links, please forward it to [email protected] for shutdown
  • If you’re unsure of how to check your balance, refer to the Standard Bank App or check on your Internet Banking profile.  
  • If you need further assistance, call our 24-hour fraud line on 0800 020 600.

Kind regards,

Fana.

Standard Bank Team.

AJTEX1
New Contributor

This is the email I regularly receive, but with different uCount amounts?  email sent from: [email protected]

This email address clearly looks very suspect as I don't think that there will be a "s" after the word information !

Dear User

You have earned R10,500 back In uCount Rewards Points.
Please Sign in Now to transfer your Rewards Points into your standard bank account in few steps
Note: Cell phone number or emails address we have on our record must be verified by OTP to process your Rewards Points..