Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

App keeps crashing

Solved
Reply
Highlighted
winstonmoodley
New Contributor

App keeps crashing

I am using an iPhone 6s and version 3.4.0 of the mobile app. Ever since updating my phone software to IOS 12.1 my banking app keeps crashing after entering my password.
Go to the solution >
0 Kudos
Reply
5 REPLIES
Roly1963
Occasional Contributor

Re: App keeps crashing

This has been happening to me too . I have reported this 4 days ago and spent hours on the phone and yet Standard bank are as yet unable to solve this problem.
Hopefully we will have a soloution soon
Really frustrating and no reply from Them regarding this issue !!!!
0 Kudos
Reply
Community Coordinator

Re: App keeps crashing

Hello @winstonmoodley,

 

Could you kindly forward your email address registered for the mobile banking app, ID number and contact details to [email protected] with the subject line "app crashing on iOS 12.2" so that we can escalate to our app development team for further review and assistance.

 

Kind Regards,

Mandy

0 Kudos
Reply
winstonmoodley
New Contributor

Re: App keeps crashing

Thanks Mandy.

I have emailed my details as per your request.

I look forward to the response.

 

0 Kudos
Reply
winstonmoodley
Solution
New Contributor

Re: App keeps crashing

Finally got the app working again. I did the following to resolve my issue:

1) Delete the app and delete the online share trading app as well if you have that installed
2) switch phone off and on
3) download the latest app version. The latest version is currently 3.5.0

This is what worked for me. Hope this helps.
0 Kudos
Reply
KevinR
Regular Visitor

Re: App keeps crashing

I have updated my phone software and StandardBank App today and I am unable to access any of my standard Bank apps on my iPhone or iPad. 

0 Kudos
Reply