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Community


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Community

A one-stop forum for all your banking questions

App sign in issue

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2 REPLIES 2
Charan
New Member

Hi, 

I am experiencing an internet bank app sign issue. 

When signing in the app asks for a card no. and pin. I input this with the OTP, and receive a message that says "incorrect credentials" . I have tried uninstalling the app and re-installing the app. with no success.

The sign in process keeps requesting a card no.,  pin and OTP.  

 

 

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FanaM1
Community Coordinator

Hi @PaulFoulkes, in order for you to continue using your mobile app, you need to link your card on the app. Please do get in touch on email [email protected], reach out via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call on 0860 123 000 option 3 then 4.

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PaulFoulkes
New Member
Hi, why as my app sign in method been changed. To start the process I am required to give a card number and its PIN NUMBER!! This goes against everything SB tell us regarding SB will never ask for and you are to NEVER GIVE YOU PIN NUMBER to anyone!!!! I will not give my pin number. I want to carry on using the App so what do I do now?
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