How to reverse a scam deduction of account

[FanaM1]

Hello @Pat11.

Thank you for getting in touch.

To download proof of payment, follow the steps below:

• Go to home screen and select the account you made the payment from
• Select transactions from the menu on the top of the screen
• Select load more transactions to see more of your transactions
• Find and select the beneficiary payment you made from your list of transactions (Your beneficiary payment will be shown as: IB payment to)
• Open the proof of payment menu options on the transaction details screen
• Select send or download

Please let me know if this solution helps.

Kind regards,

Fana.

Standard Bank Team.

[Pat11]

How do i get proof of payment on my app

[FanaM1]

Hi @Carri.

Please search for EAP recall under trending tags. I have shared a workaround regarding reversal of funds.

Kind regards,

Fana.

[Carri]

How do i reverse a scam payment on my account