Missing money transfer voucher

[kaedkiyan]

My wife has just sent me a voucher but says there is now a music note in front of the voucher number? It was imperative that I received the money urgently but standard bank **bleep**s it up again!... 

[StandardBank]

Hi Skommel007,

Depending on the platform that you used to send the voucher, you go back there and cancel the instant money voucher that you created.

Regards,

Standard Bank Team

[skommel007]

I just want to know i sended a person a money transfer voucher with a pin but i want to reverse it before they get itt first. What do i do

[rr]

I've had the same problem. I sent someone an instant money voucher. They tried more than 3 times and the voucher was blocked. I tried the above option of going to see the voucher, but I do not see the voucher. How can I reverse it?

[eliasmoaforiwa · Accepted solution]

I have withdrew cash using my phone I haven't withdrawn the cash.i still have the voucher but the pin isn't working.how do is get the cash back

[TheGoose]

Awesome. Worked perfectly.

[Standard_Bank · Accepted solution]

Hi TheGoose!

Thank you for reaching out.

Instant money voucher SMS messages are received within seconds after the voucher has been successfully created.

If you created the voucher, you can check the instant money voucher number under Instant Money Manage.

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select and manage vouchers.

You can request that the sender provide you with the voucher number by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any pin-related issues, kindly contact our instant money team at 0860 466 639.

Regards,

Standard Bank Team

[TheGoose]

I have made an SMS money transfer and the other person hasn't received the voucher. How do I cancel it or resend it?