Mobile app not working on my Samsung Galaxy A34 5G

[FanaM1]

Good afternoon @LizRath.

We appreciate you giving us the chance to investigate this.

Send us an email at [email protected] with a thorough explanation of the issues you're encountering.

Please include your ID book and your contact information.

We look forward to hearing from you.

Regards,

Fana.

[LizRath]

I spent 40 minutes on the line to Standard Bank yesterday trying to help me but no luck.  The strange thing is I have Tyme Bank, Nedbank and FNB and they all worked first time around... Standard Bank asks me to sign in, I click that and then get a blank screen, no options to continue... if I click on Activat Profile, it asks for my id number which I type in... then it says "no profile to activate for identity number"  Please can someone tell me what to do here.. perhaps some settings on the new phone to change ?