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A one-stop forum for all your banking questions
Wednesday
Good day, @fabianwarren207.
Thank you for getting in touch.
If you initiated the voucher, you can conveniently track its status using Instant Money Manage.
To access it through the app, simply follow these steps:
If you're waiting for the voucher number from the sender, here's how they can share it with you via their mobile app.
For vouchers issued by betting companies, reach out directly to the company and request a resend if needed.
If you encounter any PIN-related issues, our dedicated Instant Money team is here to assist you at 0860 466 639.
Warm regards,
Standard Bank Team
Tuesday
01-05-2024 11:42 PM
05-03-2024 09:12 AM - edited 05-03-2024 09:12 AM
Good morning, @angellove22.
Thank you for reaching out.
voucher SMS messages are received within seconds after the voucher has been successfully created.
If you created the voucher, you can check the instant money voucher number under Instant Money Manage.
To access it from the app, please follow these steps:
Open and sign into the Standard Bank App.
Click transact,
Select send,
Select and manage vouchers.
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Standard Bank Team
02-03-2024 11:55 AM
02-03-2024 11:53 AM
29-02-2024 09:40 PM
15-02-2024 09:23 AM
Good morning, @Mlu2010.
Thank you for getting in touch.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
We hope this helps you.
Regards,
Standard Bank Team
14-02-2024 06:12 PM
05-02-2024 12:21 PM
Good day, @Locorist.
Thank you for reaching out.
Instant cash voucher SMSes are sent out immediately after the voucher is successfully created.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Standard Bank Team
03-02-2024 11:22 AM
09-01-2024 11:52 AM
Good morning, @elizabethecelan.
Thank you for reaching out to us.
Please try another ATM to see if the voucher has not been cashed out.
If the error continues or there is any other error message, Please give us a call at 0860 466 639 so we can see if the voucher was cashed out or not.
Please let us know whether you were able to receive help.
With regards,
Team Standard Bank
09-01-2024 09:30 AM
15-12-2023 03:05 PM
Good day, @kgmarule.
We appreciate you reaching out to us.
Please give us a call at 0860 466 639 so we can see if the voucher was cashed out or not.
Please let us know whether you were able to receive help.
With regards,
Team Standard Bank
15-12-2023 06:34 AM
13-12-2023 09:06 AM
Good morning, @Phush73.
We appreciate you reaching out to us.
Please let us know if you need any help with processing reversals or cancelling vouchers that were issued by a betting firm.
Kindly get in contact with the company and ask them to cancel the voucher.
We removed money from ATMs and simply assisted with pins.
Reversals must be reported to a betting company.
Do not hesitate to get in touch with us if you require any additional information.
With regards,
Team Standard Bank
12-12-2023 05:00 PM
07-12-2023 09:09 AM
Hi @Galiema.
Thank you for contacting me.
You certainly can. Please follow the instructions outlined below to obtain your quick money voucher and pin.
Please let us know if you were successful in retrieving the voucher.
Regards,
Team Standard Bank
06-12-2023 01:25 PM
27-11-2023 04:13 PM
Good afternoon, @Zaunwill2015.
Thank you for reaching out.
Instant cash voucher SMSes are sent out immediately after the voucher is successfully created.
If you created the voucher, you can check the instant money voucher number under "instant money manage."
To access it from the app, please follow these steps:
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Standard Bank Team