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06-12-2022 10:07 PM
07-12-2022 10:53 AM - edited 07-12-2022 10:57 AM
Hi @Nikitadtv154.
Thank you for getting in touch with us.
This is a challenging one. The sender is the only one who can change your password, and because they are now in the hospital, our team is unable to help.
We also have an option for instant money wallet, were you can generate your own withdrawal pin.
The Instant Money Wallet is ideal if you don’t have a bank account but want an easy-to-use digital wallet to load and send money, as well as buy prepaid airtime, data or electricity.
Retailer channels: R9.95. (R9.90 to send money at PEP stores).
Standard Bank channels: R8.50 for R50 – R500, R11.00 for R501 – R1 000 and R13.00 for R1001 and above.
We must make sure the transaction is legitimate. Is there another way you can help him while you wait for him to get better?
We await your response with interest.
Regards,
Fana.
Standard Bank Team.