Change OTP from SMS to Email

[sifisolembede01]

very bad

[FanaM1]

Hi @Shakeenah.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference".

It allows you to toggle between SMS and email.

The steps are provided under tagged messages.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further:

front and back of your card.

3 specimen signatures

Copy of ID and passport

-A letter confirming the email address you need to change the OTPs to and the card number you use for internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

forward them to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team

[Shakeenah]

I cant access my banking app how can i change my otp pin from sms to email

[FanaM1]

Hi @Kalai and @nomusagumede.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option called "Manage OTP preference."

It allows you to toggle between SMS and email.

If you have any questions, please contact us at [email protected], on Twitter at @StandardBankZA, on Facebook at Standard Bank - South Africa, or by phone at 0860 123 000, options 3 and 4.

Kind regards,

Fana.

Standard Bank Team

[Kalai]

maybe provide a link to the settings change you **bleep**

[nomusagumede]

[email protected]

[nomusagumede]

[email protected]

[FanaM1]

Hello @Warrenln6.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option "Manage OTP preference".

It allows you to toggle between SMS, and email.

The steps are provided under tagged messages.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further:

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Forward them to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team.

[Warrenln6]

Hello. I’m currently abroad and cannot receive my OTP via mobile number. How can I change to the email option as I cannot access my banking app.

Thank you

[Chan1983]

This is not true. It tells you that you have to physically go into a branch to do this. 

You can VIEW what your current settings are, but you cannot update it yourself.

[FanaM1]

Hi @Dawn1.

Thank you for reaching out.

You can now change the OTP from SMS to email thanks to a new functionality.

"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.

To utilize this feature, please make sure that you are logging in with your QR code.

Here are the steps to use Internet banking to access it:

• On your landing page
• click your user ID, or preferred name
• select profile and settings
• select manage otp preference

Please perform the following steps on your mobile app:

• On your mobile app landing page
• click more
• click your user ID/email, or preferred name
• click personal details
• click OTP preference

Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

Kind regards,

Fana.

Standard Bank Team.

[Bobbie]

Hi my name is Roberta Barton

I would like to Change my opt to email from cellphone number

[FanaM1]

Hi @dominiqueza.

Please send an email to [email protected].

The team will assist.

Regards,

Fana.

Standard Bank Team.

[dominiqueza]

As I said below, unable to receive SMS/OTP while i'm abroad.

[FanaM1]

Hi @dominiqueza.

Thank you for coming back.

Please tell us why are you unable to access your app or internet banking?

Regards,

Fana.

Standard Bank Team.

[dominiqueza]

Yes I am DigiMe'd, and currently not able to receive SMS' while abroad, and definitely cannot walk into a branch, so no way to get into Internet banking specifically or transact.

Doesn't make sense having an app on the very phone you want me to receive an SMS on, and it can't approve anything or get a push notification.

[FanaM1]

Hi @dominiqueza.

Thank you for reaching out.

This is to ensure that the payment is processed by the account owner.

The app does allow you to process payments without having to enter OTP.

You need to be DigiMe'd. Are you DigiMe'd?

Regards,

Fana.

Standard Bank Team.

[dominiqueza]

Why the hell can the approvals not just come via the APP? why Email or SMS? Both end up timing out all the time and you have to resend.

Maybe have a talk with your IT folks

[FanaM1]

Hello @Njoli.

Thank you for reaching out.

There is a new feature that allows you to switch your OTP from SMS to email.

It requires you to be DigiMe'd to be able to switch it.

Under settings on Internet banking, there's an option "Manage OTP preference".

It allows you to toggle between SMS, and email.

Should the email not be on any of your banking profiles, our team will not be able to assist.

Please send us the below documents to enable us to assist you further.

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

Upon receipt of all correspondence, our team will assist you effectively.

Forward them to [email protected] for immediate assistance.

Kind regards,

Fana.

Standard Bank Team.

[Njoli]

Want to change OTP to Email
Email is [email protected]