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Community


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Community

A one-stop forum for all your banking questions

DigiMe registration

Reply
10 REPLIES 10
FanaM1
Community Coordinator

Good afternoon, @Leighster.

 

Thank you for getting back to us.

 

To assist you further, could you please send us an email to [email protected]? Kindly attach a copy of your ID book along with the message you received on the app. This will enable us to investigate the matter more effectively.

 

We appreciate your cooperation and look forward to resolving this issue promptly.

 

Best regards,

Standard Bank Team

Leighster
Occasional Visitor
Have you had any reply? I too have the same issue, and as I am not in South Africa I cannot visit a branch.
They should just do a quick video call to verify identity.
JC6
Occasional Contributor

emails sent to [email protected] and [email protected] 10 days ago with no reply. Closest branch is ±13 000km away unfortunately.

JC6
Occasional Contributor

I'm in the EU, so unfortunately cannot go to a branch Smiley Sad
I'll try the e-mail option mentioned below.

FanaM1
Community Coordinator

Good day, @JC6.

 

Thank you for bringing this to our attention.

 

There seem to be some issues with your ID photo, and our branch team needs to verify it for you by manually securing your profile.

 

Please visit your nearest branch with your ID book and mobile device for assistance.

 

If you have any questions, please do not hesitate to contact us.

 

Regards

Standard Bank Team

JC6
Occasional Contributor

Same issue for me, no luck so far.

Geral77
New Contributor
I had the same problem but i went to the branch and was assisted
FanaM1
Community Coordinator

Hi @The_Dom.

 

Thank you for coming back to us.

 

Please send us an email to [email protected] with your ID book and the message you receive on the app so we can take a look into it.

 

We are looking forward to hearing from you.

 

Regards

Fana.

Standard Bank Team

The_Dom
Occasional Contributor
Please open a branch in London
FanaM1
Community Coordinator

Hi @The_Dom.

 

Thank you for bringing this to our attention.

 

There seem to be some issues with your ID photo, and our branch team needs to verify it for you by manually securing your profile.

 

Please visit your nearest branch with your ID book and mobile device for assistance.

 

If you have any questions, please do not hesitate to contact us.

 

Regards

Fana.

Standard Bank Team

The_Dom
Occasional Contributor

Reading the DigiMe FAQs in the "Learn" section, it states it would scan ID Card, Green ID book or Passport. When I try register after entering ID number, it request a scan of my face and then after 12 hours claims it can not verify my identity. As it did not request a scan of any ID document, what is it comparing it to?