Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
04-02-2023 05:32 PM
02-02-2023 11:50 AM
Hi @SVWYK17.
ID and passport applications are processed on the home affairs website.
We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.
Please visit the home affairs page at dha.gov.za.
The bank branches are also listed on the website.
You can check for available dates 2 - 4 weeks in advance.
Please ensure that when selecting dates, they need to be manually processed and not automatically selected from available dates.
Should you still have issues with bookings, please contact DoHA for further assistance.
I hope this answers your question.
Kind regards,
Fana.
Standard Bank Team
02-02-2023 10:34 AM
Good day,
I have been trying to make a booking at the Centurion Branch on the DHA for weeks now, but nothing is available.
This is a false statement stating that available dates will be on the site as nothing is ever available. Or has the DHA services at the Centurion branch closed, in which case the Standard Bank Website needs to be updated to reflect this?
01-02-2023 08:00 PM
Hi there Sal2, did you manage to just walk in without an appointment and be seen to for biometrics etc - without having made an appointment at the bank branch online? Have been trying to make an appointment online for hours to no avail!
26-01-2023 02:15 PM
26-01-2023 02:10 PM
13-01-2023 11:56 PM
13-01-2023 11:54 PM
11-01-2023 12:59 PM
Hi @JacquesD.
Thank you for informing us of this; it is very concerning.
We would like to conduct an investigation regarding this.
Please send us an email at [email protected] and share more about this.
We look forward to hearing from you.
Regards
Fana.
Standard Bank Team
11-01-2023 12:26 PM
Hi
The slots are sold out to agents. Getting a place within six months is nearly impossible - the result is that you lose your money.
The bank should make this clear - especially that having this service in your branches is nothing more than a scam. Moreover, applying for a passport should only cost you the costs of the passport - but if you want a slot, you need to fork out another R500+ to an agent. Bit of a mafia state, and the bank should be ashamed to be linked to this.
17-11-2022 09:36 AM
Good day @carterpainters3.
On the home affairs website, applications for ID and passports are handled.
You must visit one of our partnering branches for biometric collection and processing after we have just assisted with the payment procedure.
Please go to dha.gov.za to view the home affairs page.
The website also includes a list of the bank branches.
You can look up available dates two to four weeks in advance.
I hope this clarifies your query.
best regards
Fana. Team from Standard Bank.
16-11-2022 07:57 PM
16-11-2022 07:56 PM
10-11-2022 03:06 PM
Hello @Samantha14.
ID and Passport applications are processed on the home affairs website.
We only facilitate the payment process and then you visit any of our participating branches for biometrics and collection.
Please visit the home affairs page at: dha.gov.za.
The bank branches are also listed on the website.
You can check from 2 - 4 weeks in advance for available dates.
I hope this answers your question.
Kind regards,
Fana.
Standard Bank Team.
10-11-2022 11:33 AM
Hi
I was told when my husband went personally to home affairs that bookings need to be done at 6.00am in the morning. I have tried at least ten times now and still no luck. this is so frustrating and no one answers the phone at Home Affairs!
thanx
Sam
09-11-2022 10:13 AM
Has anyone been able to get a booking for Passport Biometrics at Kingsmead? Checked availability as far forward as possible and no bookings are available.
12-08-2022 10:46 AM
05-08-2022 03:53 PM
03-08-2022 08:24 PM
Hello,
I did resolve the issue, by selecting the Standard Bank branch in Mitchell's Plain and manually entering the dates. I secured an appointment which was just over 2 weeks away.
I am due to visit the branch next week.
Good luck.
03-08-2022 11:42 AM