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Tuesday
Hi @Sbusiso5.
We are sorry to hear that you're experiencing issues with receiving your OPT via email. Let's work together to resolve this promptly.
Firstly, please check your spam or junk email folder to ensure that the OPT email hasn't been mistakenly filtered there. If you still can't find it, there may be an issue with the email delivery.
To assist you further, could you please provide us with your email address and any additional details regarding the OPT delivery? Once we have this information, we will investigate the matter and provide you with a solution.
Thank you for bringing this to our attention. We appreciate your patience as we work to resolve this issue for you.
Warm regards,
Standard Bank Team
Monday
03-04-2024 08:29 AM
02-04-2024 07:32 PM
12-03-2024 10:24 AM
Good morning, @margiebiggs.
Thank you for bringing it to our attention.
Please email us your personal details at [email protected] so that we can explore the problem you are now experiencing.
We are looking forward to your email.
Regards,
Standard Bank Team
11-03-2024 01:36 PM
08-08-2023 07:49 AM
Good morning @Elianderen12.
Thank you for drawing our attention to this.
If you do not receive your one-time-PIN (OTP) via SMS or email, there may be a problem with the information we have on file for you. Please contact us at 0860 123 000 to verify the mobile number and email address on file.
Please check your network coverage and reset your network by switching it to flight mode and then back. If you haven't received the OTP email, check your spam or junk folder.
We hope you found this information useful.
Regards,
Fana.
Standard Bank Team
04-08-2023 05:24 PM
29-06-2023 06:18 PM
Hello @19manis84
Thank you for contacting us,
If you are not receiving your one-time-PIN (OTP) via SMS, then there may be a problem with the details that we have on record for you. Please visit your nearest Standard Bank branch to confirm the cellphone number that we should have on record for you.
Alternatively, you can reach out to our team on 0860 123 000 select option 3 then 4.
We hope this helps.
Kind regards,
Boipelo.
Standard Bank Team
28-06-2023 07:59 AM
28-06-2023 07:58 AM
08-05-2023 03:23 PM
Hi Deekay8774,
Thank you for getting in touch.
Kindly note we do not create the vouchers on the behalf of the companies. If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
Regards
Silindile
Standard Bank Team
07-04-2023 01:32 AM
06-04-2023 02:27 PM
Good day, @Lwaziy5.
Thank you for getting in touch with us.
For us to better assist you, please tell us how you would like us to assist you.
We are looking forward to hearing from you.
Regards,
Fana.
Standard Bank Team
06-04-2023 04:12 AM
23-01-2023 01:17 PM
Hi @Lady8788.
Are you receiving OTPs via SMS or email?
How long have you been experiencing this issue?
Please tell us more about this so we are able to assist.
Regards
Fana.
Standard Bank Team
21-01-2023 04:20 PM
02-08-2022 02:18 PM
02-08-2022 05:22 AM
13-07-2021 08:29 AM
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