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A one-stop forum for all your banking questions
30-04-2024 10:28 AM
Good morning, @Bhekisibande.
Thank you for bringing this to our attention.
To provide you with the best assistance possible, could you please specify the reason for your request?
Your cooperation in providing this information is highly valued and will enable us to address your concerns effectively.
We sincerely appreciate your cooperation and understanding in this matter.
Kind regards,
Standard Bank Team
29-04-2024 05:22 PM
26-03-2024 11:24 AM
Hi @Um1.
Kindly reach out to our team by calling 0860 123 000, options 3 and 4, to assist you.
Please let us know once you have reached out to our team.
Regards,
Standard Bank Team
26-03-2024 08:54 AM
20-02-2024 05:06 PM
Good afternoon, @KARAMEL.
We appreciate you bringing this to our attention.
It sounds like your digital profile still picks up the old information, which our team needs to update.
Kindly reach out to our team by calling 0860 123 000, options 3 and 4, to update your digital profile.
Please let us know once you have reached out to our team.
Regards,
Standard Bank Team
20-02-2024 01:23 AM
29-12-2023 11:44 AM
Good morning, @Modik1.
Thank you for sharing.
The one you are referring to is for registering for cellphone banking. The steps you followed enable you to use cellphone banking.
Linking your profile is done through Internet banking and a mobile app. To link your device, please follow the steps below:
1. On the app, click on More.
2. Under Device Security, select View All Devices.
If the issue still continues, please call us at 0860 123 000, options 3 and 4, for assistance.
Please let me know if this solution helps.
Kind regards,
Standard Bank Team
28-12-2023 09:52 AM
12-12-2023 07:05 AM
Good morning, @Mer1705.
We appreciate your communication with us.
Please contact our team at 0860 123 000, choices 3 and 4, to deregister.
With regards,
Team Standard Bank
11-12-2023 07:19 PM
11-12-2023 07:04 PM
14-11-2023 04:14 PM
Good day @connorKerr37.
Thank you for getting in touch with us.
Please let us know how we can best assist you.
What issues are you facing?
We're looking forward to your reply.
Sincerely,
Standard Bank Team
13-11-2023 04:32 PM
07-11-2023 10:40 AM
Good morning, @SIY4.
We appreciate you contacting us.
Please tell us how you want us to help you.
What problems are you having on your end?
We eagerly await your response.
Regards,
Team Standard Bank
04-11-2023 06:05 PM
17-10-2023 01:48 PM
Good day bngwenya1.
We appreciate you reaching out to us.
Kindly tell us how you would like us to assist you.
What issues are you experiencing on your end?
We look forward to hearing from you.
Regards,
Standard Bank Team
17-10-2023 07:24 AM
14-09-2023 01:50 PM
Hey @ShonisaniEm.
Please tell us how you would like us to assist you.
We look forward to your response.
Regards,
Fana.
Standard Bank Team
11-09-2023 09:27 AM
14-04-2023 05:04 PM
Hi Davidh, thank you for reaching out to us. Unlinking a digital ID can be done on the banking app, provided that you still remember your login credentials. Please follow these steps to unlink your profile from a specific device. You will need to login on the app, select more, go to settings and all linked devices will reflect. You can unlink the specific device you need to remove.
Alternatively our admin team can assist with the delinking of the device on your behalf. You will be required to remember the card and Pin number you initially used to register/create a digital profile. Please send us an email on [email protected], with the subject line "Community review | mobile app". We will need your device name, email address you use to login to the app, and contact details to enable our team to assist.