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A one-stop forum for all your banking questions
27-11-2022 08:20 PM
27-11-2022 08:18 PM
26-11-2022 09:53 AM
21-11-2022 01:40 PM
Good day @Wonder0316.
Thank you for getting in touch with us.
For more assistance, you must fill out a form and email it to our charge backs team.
With further instructions, we have forwarded the form.
If you have received the form, let us know.
Regards,
Fana.
Standard Bank team.
18-11-2022 09:37 PM
12-11-2022 04:48 PM
Hi @daniel Andrew.
We appreciate you contacting us.
You must complete a form and send it to our charge backs team for additional help.
We have forwaded the form along with further instructions.
Tell us if you've received the form.
Regards,
Fana.
Team Standard Bank.
11-11-2022 02:30 PM - edited 11-11-2022 02:32 PM
11-11-2022 10:41 AM
Hi @lungasimelane.
I appreciate you contacting us.
Please provide your email address so we can send you the form and the steps to take.
Regards,
Fana.
Standard Bank Team.
10-11-2022 08:07 PM
10-11-2022 03:55 PM
Hi @Brandon7.
Thank you for reaching out.
Please share your email address so we share the form with you.
Regards,
Fana.
Standard Bank Team.
10-11-2022 02:41 PM
08-11-2022 09:21 AM
Hi @20061.
Thank you for reaching out.
I have shared the form with you and the process to follow.
Please let us know if you require further assistance from us.
Regards,
Fana.
Standard Bank Team.
07-11-2022 06:41 PM
07-11-2022 06:40 PM
02-11-2022 02:54 PM
Hi @tbt1991.
Please share your email address so we share the form with you.
Regards,
Fana.
Standard Bank Team.
02-11-2022 10:17 AM
17-10-2022 11:12 AM
Hi @Lenfort.
Thank you for reaching out.
This is a tricky one. If the payment was processed successfully, you will be required to fill in a EAP recall form and request for the funds to be reversed.
If the account does not exist at the bank you paid in error, the funds will be reversed back into your account within 10 working days.
Should you consider reversing your funds, please note the below.
NB:
Fee R292.55.
It’s not guaranteed.
Turnaround time is 10 business days.
Kindly forward the form to [email protected] for our team to assist further.
The form is attached as well for assistance with reversal of funds.
Please share your email address so we share the form with you.
Kind regards,
Fana.
Standard Bank Team.
17-10-2022 09:36 AM
03-10-2022 04:53 PM
01-10-2022 04:05 PM