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A one-stop forum for all your banking questions
3 hours ago
Goodday, @chelseacawood.
Thank you for your feedback.
To address the issue, please follow these steps:
If the issue persists, please don't hesitate to contact us at [email protected] for further assistance.
We hope these instructions prove helpful.
Best regards,
Standard Bank Team
yesterday
yesterday
27-04-2024 09:38 AM
Good morning, @KLEEDUTOIT44.
We appreciate you reaching out to us.
Please be aware that the error code you received indicates a block on your account set by your home branch.
To resolve this issue and unblock your account, we kindly ask you to visit your nearest branch with your ID book.
Once there, our team will assist you in updating your profile accordingly.
Regards,
Standard Bank Team
26-04-2024 11:13 PM
02-04-2024 12:37 PM
02-04-2024 10:35 AM
i cant send instant money
27-05-2023 07:08 AM
Hi
When I try and make an online purchase with OZOW using my Standard bank account, it gets to the last step and then says there is a technical erroe (2013)
This after I have received OTP's from the bank and entered them correctly.
What can the problem be and how do I fix it?
17-04-2023 03:56 PM
Good day NS3.
Thank you for reaching out.
Kindly note that you can only reverse a debit order of less than R500 and not a debi-check debit order.
How to reverse recent debit orders for amounts less than R500:
To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.
Please let me know if this resolves your query.
Kind regards,
Fana.
Standard Bank Team
16-04-2023 09:00 AM
24-01-2023 12:10 PM
Hi @Loffty.
We appreciate you reaching out to us.
Please note that the error code refers to a block on your account that's been placed by your home branch.
To unblock it, you need to visit your nearest branch with your ID book.
Please visit your nearest branch with your ID book to update your profile.
Regards
Fana.
Standard Bank Team
23-01-2023 08:50 PM
20-12-2022 04:48 PM
Hi @d3.
We appreciate your contact with us.
Please let us know what error message you are receiving from your end so we can help.
Looking forward to hearing from you.
Alternatively, you can email us at [email protected] or phone our contact center at 0860 123 000 and choose choices 3 and 4.
Looking forward to your response.
Regarda
Fana.
Team Standard Bank.
20-12-2022 11:12 AM
20-12-2022 11:08 AM
when login .then go to history i cant open transactions
14-10-2022 01:07 PM
Hi @francocolombo82.
Thank you for reaching out.
This certainly sounds like a frustrating experience.
Please close your mobile banking app and close it under background apps then launch it.
If you are using Wi-Fi, disconnect from it and use your mobile data.
Should you still get the same error message.
Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.
Kind regards,
Fana.
Standard Bank Team.
13-10-2022 09:26 PM
29-09-2021 07:45 PM
08-12-2020 07:14 PM
23-01-2020 08:02 AM