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changing urewards login in the android app

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jon
New Contributor
how do I change my existing urewards login details in the android app after changing my login details on the web?
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5 REPLIES 5
Community Coordinator

Hi Jon

 

There is no need to change it on the App once it is changed on the web as this information is updated automatically.

 

Regards,

Standard Bank

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jon
New Contributor

3 weeks for a reply - ok moving along, nope - this has not been my experience - no autosyncíng of passwords or details. My mobile app still is still not able to retrive any info on urewards and I seem to have no way of fixing this. 

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jpfouche
Occasional Contributor

Hi Jon

 

What device are you using, Samsung?

Upon first linking of UCount the details are automatically pushed to the app.

If you however log into UCount from the web and change your password, as I did, the tile will not auto-update.

 

You now have 2 options:

1) Delete your dashboard and re-link the UCount tile.

2) Create a new dashboard, go to explore (bottom right hand corner), scroll to 'Get Benefits', link your Ucount (bottom left).  You will now have an additional dashboard with the ucount tile, tap on it and use your web UCount login details.

 

Cheers

 

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zinhlehl
New Contributor

Surely this is a bug and should be fixed. this is not efficient.

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Community Coordinator

Hi Zinhlehl,

 

 


Can you please tell me what happened so that I am able to assist?

 

Regards,

Standard Bank Team

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