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A one-stop forum for all your banking questions
07-05-2024 02:46 PM
29-04-2024 04:58 PM
Good afternoon, @W0797928163.
Thank you for reaching out.
Voucher SMS messages are swiftly delivered within seconds of the successful creation of the voucher.
If you've initiated the voucher creation, you can easily locate the voucher number through "Instant Money Manage."
To access it via the app, please follow these simple steps:
Alternatively, you can request the sender to provide you with the voucher number by guiding them through these steps on their mobile app.
Should the voucher originate from a betting company, kindly reach out to them directly to request a resent voucher.
For any concerns related to PINs, please don't hesitate to contact our Instant Money team at 0860 466 639.
Kind regards,
Standard Bank Team
28-04-2024 11:06 AM
22-01-2024 01:43 PM
Good day, @Neilano.
Thank you for reaching out.
voucher SMS messages are received within seconds after the voucher has been successfully created.
If you created the voucher, you can check the instant money voucher number under Instant Money Manage.
To access it from the app, please follow these steps:
Open and sign into the Standard Bank App,
Click transact,
Select send,
Select and manage vouchers.
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Standard Bank Team
19-01-2024 04:48 PM
31-10-2023 01:06 PM
Hi @Rallai84.
We appreciate you contacting us.
Please be aware that none of our self-service channels provide betting vouchers.
To learn more about how to buy their vouchers, kindly visit their website.
Do not hesitate to contact us if you have any questions.
Sincerely,
Team Standard Bank
30-10-2023 03:47 PM
25-09-2023 04:25 PM
14-09-2023 02:12 PM
Good day @Hammie01.
Thank you for reaching out.
Instant money voucher SMS messages are received within seconds after the voucher has been successfully created.
If you created the voucher, you can check the instant money voucher number under Instant Money Manage.
To access it from the app, please follow these steps:
Open and sign into the Standard Bank app.
Click transact,
Select send,
Select and manage vouchers.
You can request that the sender provide you with the voucher number by following these steps to access their mobile app.
If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.
For any pin-related issues, kindly contact our instant money team at 0860 466 639.
Kind regards,
Fana.
Standard Bank Team
11-09-2023 07:26 PM
17-08-2023 10:51 AM
Hi @Siyabonga55, you will need to contact the creator/sender of the voucher for them to help send the voucher number.
Or you can reach out to our team on 0860 466 639 for further assistance.
Regards,
Thokozile.
Standard Bank Team
14-08-2023 10:29 AM
03-07-2023 04:28 PM
Good afternoon @0809ava.
Thank you for returning to us.
Please be sure you follow the steps we've given you with below.
Please let us know whether you were successful in obtaining your voucher number.
Regrads,
Fana.
01-07-2023 03:27 AM
01-07-2023 03:26 AM
01-07-2023 02:14 AM
30-06-2023 11:05 PM
29-06-2023 04:18 PM
Hi @0809ava
Thank you for contacting us
We can imagine how frustrating this is for you.
Rest assured that our team is here to assist.
If the instant money voucher was sent through Hollybet, please note that it can take between 24 and 48 hours for funds to clear through. If it takes longer, please call our helpline at 08600 42387 and we will put you in touch with our accounts team.
This information was taken from the Hollywood Bets website.
If the voucher and pin was sent by a Standard Bank acount holder, please ask the sender to resend you the voucher and pin.
Let us know how it goes.
Kind regards,
Boipelo.
Standard Bank Team
29-06-2023 01:38 PM
29-06-2023 01:19 PM