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Good day, @Zee81.
Thank you for reaching out.
Contact numbers are changed by our branch as per the banking policy.
The reason for this is to ensure that the details provided are correct, and there is a form you need to fill out to confirm a contact number change so that the process is seamless.
Kind regards,
Standard Bank Team
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Hi @Richardsimelane.
Thank you for reaching out.
This certainly sounds like a frustrating experience.
Please close your mobile banking app and close it under background apps then launch it.
If you are using Wi-Fi, disconnect from it and use your mobile data.
Should you still get the same error message.
Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.
Kind regards,
Fana.
Standard Bank Team.
... View more
Hi @Richardsimelane.
Thank you for reaching out.
This certainly sounds like a frustrating experience.
Please close your mobile banking app and close it under background apps then launch it.
If you are using Wi-Fi, disconnect from it and use your mobile data.
Should you still get the same error message.
Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.
Kind regards,
Fana.
Standard Bank Team.
... View more