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07-04-2024 01:23 PM
Good day, @Zee81.
Thank you for reaching out.
Contact numbers are changed by our branch as per the banking policy.
The reason for this is to ensure that the details provided are correct, and there is a form you need to fill out to confirm a contact number change so that the process is seamless.
Kind regards,
Standard Bank Team
06-04-2024 10:49 AM
05-08-2023 08:40 PM
27-07-2023 03:55 PM
Good afternoon @tbkmazi.
Thank you for reaching out.
Contact numbers are changed by our branch as per the banking policy.
The reason for this is to ensure that the details provided are correct, and there is a form you need to fill out to confirm a contact number change so that the process is seamless.
Kind regards,
Fana.
Standard Bank Team
22-07-2023 11:11 PM
22-07-2023 11:07 PM
25-05-2023 11:47 AM
07-12-2022 10:29 AM
Hello there :)
We appreciate you getting in contact.
Only employees of the branch can edit contact information. To request that your information be updated to the new one, you must complete an OTP form.
Please let us know which branch you visited so we can update your contact information.
Looking forward to hearing from you.
Regards,
Fana.
Standard Bank Team.
06-12-2022 10:03 PM
05-12-2022 04:20 PM
Hi @Nothembinkosi.
We appreciate you reaching out to us.
Please tell us how would you like us to assist you?
Looking forward to your response.
Regards
Fana.
Standard Bank Team.
02-12-2022 08:33 PM
16-11-2022 02:21 PM
Hi @wonderzishadi01.
We appreciate you contacting us.
In order for the OTP to be delivered to your new mobile number, it appears that our branch personnel did not change your contact information.
Please provide us with your new contact information, email address, and the name of the branch you visited.
We'd like to assist you in resuming your banking activities.
Regards,
Fana.
Standard Bank Team.
15-11-2022 05:56 PM
15-11-2022 05:55 PM
08-09-2022 02:40 PM
Hi @Richardsimelane.
Thank you for reaching out.
This certainly sounds like a frustrating experience.
We would love to understand more about what went wrong.
Please contact us and tell us what issues you are experiencing on 0860 123 000 option 3 then 4.
Kind regards,
Fana.
Standard Bank Team.
07-09-2022 06:35 PM
07-09-2022 06:34 PM
20-07-2020 09:59 AM
Hi there
I have been a victim in a robbery hence my cell phone had been stolen and i had requested to change otp number. I had visited a standard bank branch on 3 occasions with all required documents and stood in lines with 40 people before me with efforts to resolve this. When i leave the branch i am notified that it has been resolved however its been 4 days and i still have non of my funds available to me.
As a client of standard bank over the past 7 years and i have never experienced or recived support or service like this.
Can somebody please assist me, as i am not willing to make another visit to the bank given the current pandemic.
kind regards
Shaheeth singh
06-05-2020 08:16 AM
Hell @adriamvanroois,
Please note that the number change is considered a high security measure to safe guard your account. You will need to contact us on 0860 123 000 for authentication before we can perform the number change.
Let us know should you require further assistance.
Regards,
Boitumelo
30-04-2020 07:18 PM