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Community


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OTP Service disabled

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1 REPLY 1
FanaM1
Community Coordinator

Hi @Gertrud.

 

This sounds concerning, and my team would have to confirm your details and assist further. Please send an email to [email protected], or dial 0860 123 000 option 3 then 4 for assistance with confirming your details, and assist with OTP.

 

Kind regards.

Fana.

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Gertrud
New Member

I have to make urgent payments but I can't log in into my account as it want's to have an OTP, but my service is disabled.

Therefore I can't activate my OTP password.

It shows that the information they have on records are not matching. Excuse me, I have the same details since I open that account.

To speak to a consultant is apparently taking 10 minutes, and I'm number 526 in the line, that is not acceptable for a bank, where online banking is actually forced onto everyone, if they like it or not. I prefer online banking but if I have to go for everything into the bank or hang for hours in a queque to activate anything, that is not professional.

Overseas everything is done like that and there is not problem at all. 

 

Any help is welcome!

Thanks

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