This sounds concerning, and my team would have to confirm your details and assist further. Please send an email to [email protected], or dial 0860 123 000 option 3 then 4 for assistance with confirming your details, and assist with OTP.
I have to make urgent payments but I can't log in into my account as it want's to have an OTP, but my service is disabled.
Therefore I can't activate my OTP password.
It shows that the information they have on records are not matching. Excuse me, I have the same details since I open that account.
To speak to a consultant is apparently taking 10 minutes, and I'm number 526 in the line, that is not acceptable for a bank, where online banking is actually forced onto everyone, if they like it or not. I prefer online banking but if I have to go for everything into the bank or hang for hours in a queque to activate anything, that is not professional.
Overseas everything is done like that and there is not problem at all.